Avis Car Rental

My location in Barton Creek Mallin Austin, Texas seems like they don't have a lot of cars available. Also, you guys went up on your prices significantly to where I can't afford it even with my state worker discount. The people at this location though are superb. I mean top notch service each and every time I go in and rent. The prices are going to force me to shop around though.

Worst car rental ever. Made a reservation at 11 am, we showed up and he says he won’t have any cars for a few hours. They could have at least called us so we wouldn’t spend money to come out here to have to go home. Very rude and unprofessional man working at the counter who basically made it seem like it was our fault he had no cars.

It was too expensive, even with my company discount. And the lady at the front desk was very rude at pick up and drop off?

WORST RENTAL EXPERIENCE EVER! I am very familiar with the rental business as i have used Avis as a vendor often for my current company when traveling.nnI was in need of a week long rental. When I picked up the rental it was filthy, I had to reclean the interior once I was home. There was actual food, candy/food wrappers and empty bottles in the cup holders. It wasn’t vacuumed and there was sticky stuff on dash. Which anyone would naturally complain about being disgusted with the cleanliness of the vehicle but I was in a rush to get out of town and didn’t have time to follow up. Surprisingly, I can top that experience with sharing what has me so upset with this location. The return experience is what has me vowing to never use this location and Avis as a transportation vendor ever again. Returning the rental car, the location closed an hour earlier than what they had posted on their door. I called the customer service number and the gentleman (didnt write down name) was rude in telling me that I shouldve looked online. He provided no assistance and just informed me that the location doesn’t have a drop box. I parked the car in their lot and kept the key as I had nowhere to drop it safely. The next day I returned to the location before close and explained to the rental agent (Taylor) that I had tried to return the car the yesterday afternoon around (5:30pm) but they had closed early, her reply “I closed the door at 5 and you werent here”. Which I explained that I tried to return the car before the posted close time on the door and even called customer service to locate a drop box. She proceeded to tell me that because I didn’t return the car at scheduled time and retuning vehicle the next day that I was going to be charged two days. I agreed to pay the 1 day late charge but asked her to wave the second day charge because I did try to return before closing the day before but there were no signs posted on the door, inside the store or written on the contract that they had new hours. Taylor then stated that the hours are posted online. I explained that I wasn’t aware and when she marked the contract that I needed to take a photo of the mileage and gas that she could’ve marked new hours. Or had new hours posted on door, on sign inside store or tell me verbally. She said “there wasn’t anything she can do”.I asked to speak to a manager where she informed me that the location is franchised. I asked her to pend the transition and asked for the area manager phone number. She said she couldn’t give me the phone number but gave the email an email address. I’ve emailed the “owner kamilah” who still hasn’t reaponsed to me regarding the rental experience, It’s been 5 days.nnNeedless to say, I am not one to write reviews but I was beyond upset and frustrated that I paid an extra $300 on a $500 rental is outrageous. Please feel free to reach out to me to discuss further. Until then, I am taking my business elsewhere and letting all my friends and colleagues know about this terrible location. The rental agreement # is 658034123 and should have my contact info.

Just perfect, they gave us a very good SUV and check in and drop off was very easy.nThe Avis rental office is inside the mall on left side of the entrance.