Walgreens Pharmacy

I had the doctor send over a prescription on 11/12 for my son’s medication, I then went to Walgreens to pick it up and they said they didn’t have it. When I went to my sons doctors appointment today 11-20 I called the pharmacy and pick them on speakerphone so the doctor could hear. She told me once again that she didn’t have a prescription for my son and the doctor told her he was looking right at it in his system. So she told the doctor she could take the information over the phone and the doctor gave it to her a d she suddenly said that she noticed the prescription in the system and confirmed the amount and dosage with the doctor and told us the cost and that it would be ready in an hour. We went to the pharmacy 3 hours later and was told the medication was not ready and that it was not even in stock and that the dosage information was incorrect. I was very upset at this point because the doctor ud83dudc68‍⚕ufe0f had already confirmed this went the pharmacy over the phone before we left the office. They told m that it was now my responsibility to get in contact with my doctor to call the pharmacy but I felt I should not have too since they had already speak with him and confirmed everything. I asked to speak with the manager and they told me to call in 20 minutes. I called to talk to JOE and explained the issue and how I have been having issues with the pharmacy for a while. He explained to me that the prescription had been filled and sent to Hikes LN. I asked him why would they send it all the way out to Hikes Ln and I didn’t ask for that and he continued to say that he didn’t work when they were there and that he would just talk to them. I asked him how can I file a complaint and he cut me off and said do you want the address of the pharmacy where the medication is located. I said can you provide me with the information I requested first and he disconnected the line on me. I called right back and he disconnected the line again. I then called the pharmacy on Hikes Ln that they sent the medication to to find out that they don’t even have the stuff in stock. I am definitely reaching out to corporate. Never use this Walgreens. It is always something and they don’t know what they are doing. I wish I could rate them zero because they didn’t help me in anyway

I understand the pharmacy staff is very busy, but that’s no excuse to treat people poorly. I tried to pick up my prescription that should have been filled days prior that was just sitting in my account with no action. I’m then told they don’t have the product that I need for a procedure that is quickly approaching. I call today to get the status of my prescription and the phone keeps disconnecting on their end. I finally get through and the person on the other end kept interrupting me while trying to tell him why I’m calling. He tells me my prescription “should” be ready today, and as I’m getting ready to ask when I can anticipate being able to pick it up, he hangs up! Again, I understand you’re busy, BUT DO BETTER!!! I’m in customer service and I provide health care to people. You failed today Sir!

The employees were very helpful and was very nice.

Dropped off two prescriptions yesterday at 1pm. They said it would be about 2 hrs and they would send me a text alert when they were ready for pick-up. Heard nothing for the rest of the night so i called them this morning to be told that they didnt have them in stock but that they MIGHT have them later in the afternoon. No time frame though. Had to come and get the prescriptions back from them to try and get them filled somewhere else.

I have been going to this store for years and have always received great service. They have consistently maintained a friendly staff. Which we all know is a major factor in determining if you will return to shop there.