Map
Detailed Information
- Place Types Car rental
- Address 201 American Concourse Ste 122, Fort Worth, TX 76106, USA
- Coordinate 32.8207371,-97.3544644
- Website https://www.enterprise.com/en/car-rental/locations/us/tx/ft-wor
- Rating 4.3
- Compound Code RJCW+76 Fort Worth, TX, USA
Openning hours
- Monday 7:30 AM – 6:00 PM
- Tuesday 7:30 AM – 6:00 PM
- Wednesday 7:30 AM – 6:00 PM
- Thursday 7:30 AM – 6:00 PM
- Friday 7:30 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Was extremely unhappy with my experience. The vehicle was filthy inside and out. They didn’t wash the vehicle when it came in. It was obviously rented by a construction contractor before it was given to me. The right rear had a leak in the tire and I had to fill it up with air every day for a week. In these pandemic days you would think they would clean the inside! That should be done with all there cars pandemic or not! I have been renting Enterprise for years, they used to be awesome. They didn’t even inspect the vehicle when it came in, just gave to me. Time to start thinking about using another rental agency. Don’t use the Mecham Airport location! Poor service!
Customer Service was EXCELLENT. The agent (forgot his name) made sure I had a vehicle of choice and made sure it was in good condition before leaving. He also recommended me to come back to the Meacham location for future rentals. Because of the service I received I plan on visiting soon sport ls car rental if available.nnThe only reason I am not giving a 5 star ud83cudf1f is because I wasn't to impressed with the RAV4. This was my choice. Not Enterprise
This is a warning FIND A DIFFERENT LOCATION. Very Shady billing practices. My insurance company rented me a vehicle, knowing that they pay $40 per day. The gave me a Toyota Highlander. 1st warning should have been the Maintenance Required warning on dash. The rep said don't worry about that. The car was not very clean after closer inspection. An Alarm dinged about every 4 minutes for no reason. At the end of the rental I returned the car. After about 20 seconds of inspection and checking the gas I was on my way. Only to my surprise to be billed $150.00 for the taxes. After calling them with my agent on the phone the manager changed his story from the insurance company doesn't pay the taxes to, the car cost more than $40 per day so I have to pay the difference. I made sure to ask when I rented it that the was fully covered by insurance. Of course the answer was yes. His next excuse was it was a premium SUV comparable to my Silverado. Guy is a joke. Told me the sales rep went over final charges when I returned it. When in the 20 seconds did we do that. Total bait and switch gig here. Manager said the sales rep would call me to discuss the situation. Guess they lost my number. I have never had an issue with Enterprise but avoid this location.
I have used this enterprise location each year about 3 times. I work in the medical field and I know we need to make our patients feel wanted and that we are glad to see them. Not the way I felt here, waiting outside having the gentleman rush me. Why did you have the 6 ft apart maker's on your floor if we can not go into the office but wait outside the door. Returned the car and was not asked how everything was and usually get a phone call during the trip to just check in ,no phone this time. If asked how everything was I would have said no windshield washer fluidnAnd the car was not as clean as usual. All in allnnot happy with you new way of treating customer.
Damien was very courteous and professional. I had several issues during this rental and he handle them as top priority... Been renting from Enterprise for over twenty years and Damien conducted himself in a manner that represented the company well...
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