Fond Memories - Faithful Friends Pet Cemetery

After having to say goodbye to my Molly, I was distraught, my heart was hurting. I initially decided on a communal cremation at the Animal hospital that we took her to (I wasn’t thinking straight). I told them that I did want a paw print. Upon coming home a day later decided to call Faithful friends to see if they had already done the cremation. They told me they had not received her yet, so I decided to call the animal hospital and make arrangements for a private cremation. I’m glad that I did. Her urn is closed, I immediately started bawling when I saw her paw print, it had some fur attached. Thank you for addressing my situation with great patience and professionalism.

Just picked up my dogs remains and was pleasantly surprised with a few added extras, his paw and nose prints and his paw print in plaster.. thank you so much for doing these extras for us and with our beautiful Hershey.

We just lost our sweet and loveable Chihuahua little bit!! We had her cremated and they put her ashes in a little wooden box and gave us a name tag to put on there it took less than a week to get her back!! I wanted to say thankyou for doing this for us!!

Faithful Friends has some of the most awsome and caring personel. I would not take my 4 legged loved ones any where else. Thankyou guys for caring so much.nLoosing my Buttons was devastating.nBut your compassion really helped.

I waited to write this review rationally and not emotionally. On New Years Day we had to rush our dog Tux to the emergency vet. Unfortunately we had to say good bye to a beloved companion of almost 14 years. Tux was a constant in our lives and helped myself and my wife through a lot of rough times with her health issues. We paid to have the private cremation through Fond Memories.nUpon picking him up from the vet when he was ready I noticed they had put the wrong name on the box and paw print. I went back inside the vets office and let them know, they apologized and said they would contact Found Memories and get it taken care of.nI had the unfortunate task of calling my wife and letting her know. She was and still is recuperating from a surgery she had which Tux never left her side through until the day he got sick. She got very emotional and took it upon herself to call Fond Memories and let them know. They admitted that the mistake was on their end and that they would fix it. They also said that we could pick him up straight from their facility since it was closer. This was all acceptable and we appreciated the honesty and willingness to fix it. Mistakes do happen.nThey called and said we could pick him up with the corrections. I arrived and called as instructed and they brought him out ( I also appreciate this due to Covid). I opened the bag and did not see a name plate on the box. I found it in an envelope. Thought that was odd but I could put it on. I then grabbed the box so I could hold my buddy again and noticed the top was cracked and the crack was going down the side. I opted not to knock on the door since at this point I was furious. My companion of almost 14 years is worth more than a damaged urn!!! I let my wife know and told her we would just buy a new urn. She said no, since we already went through what we had and paid our money here we will give them one more call. The lady she got ahold of was very nice, apologized and said she would send a new box out right away. She did and we received it quickly but was half the size.nWe are ordering a new urn and name plate.nI truly thought this would have been a better experience since the first thing I did when the vet told me who it was going to be through was check the reviews. I have had ferrets cremated at another facility and it was seamless and compassionate I now wish I would have switched facilities but again with the reviews and while grieving I truly thought it would be ok.nI know to some a pet is just a pet but in this house once we rescue it, it is a member of the family until the end. Not just until it becomes inconvenient. And this particular member of our family literally put a mark on my soul.nI hope that my review does not cost you any business but can possibly help you re-examine your professionalism and the career path you have chose. Yes a business is to make money and as a customer I paid you mine but as a professional in your industry these kind of multiple errors to the same household are inexcusable and that the quality of what you do needs to be double checked from the bottom to the top.