Enterprise Rent-A-Car

Bottom line: if nothing goes wrong - cool. If something does - expect abhorrent customer service because they honestly do not care.nnOur experience: We paid for a nice car. The windows were defective on our way home. They wouldn’t roll up after we put them down to take pictures. We were 2 hours away from the closest enterprise. It was a Sunday. They suggested we drive 2 hours in the opposite direction to get another car. Another option was to wait at a hotel or some place 3-4 hours for them to bring us another car. Last option was we could stay by the road and wait 3-4 hours for roadside help. It was 20 degrees. We had work the next day. We ended up staying in a hotel, missing work, paying all kinds of extra costs like food and spent time fixing the window “good enough” to get home. Terrible customer service!!! The manager, whose name was Faith, said, “I don’t like to be cold. You don’t like to be cold. Nobody likes to be cold. Sorry this happened.” We showed her that the windows were defective. We explained all we had to do to get home. She didn’t let us speak to her supervisors and it’s IMPOSSIBLE to get to a human on the phone. If you rent a vehicle and plan on driving a long distance, know how to be treated if something goes wrong.nCUSTOMER SERVICE IS DEAD

I've used several different car rental agencies, including other Enterprises and this is always my go to. The GM and all employees are extremely nice. The rates are hard to beat and so is the cleanliness of the cars. This will always be my preferred rental car agency. I've been a loyal customer for years!

I picked up a rental car from the Enterprise in Burleson, TX this morning. The weather is freezing so it was a quick transaction. State Farm sent me here to pick up a rental vehicle. When walking through with Caesar and the front door was opened I pointed at a nasty stain on the drivers seat. He said the vehicle had been thoroughly cleaned and that the stain was already marked. The vehicle had a “clean guarantee” slip in the cup holder along with a little thing of cleansing wipes. However, when I arrived home I opened the back door and there are stains and crumbs EVERYWHERE! It had never been cleaned! I’m 34 weeks pregnant and we are in the middle of a pandemic as well as flu season! This was obviously concerning so I called the branch directly. While on hold the message talks about how clean their vehicles are and the guarantee that even surpasses their vehicles and extends to the facilities. IRONIC! I get in contact with I think Faith is her name and she says I can drive back to burleson from Crowley/S. Fort Worth for them to clean the vehicle which would take about 15 minutes. I proceeded to explain how inconvenient that would be and asked if she could switch out vehicles for me. She said she could get me in a mini van or a kick (both down grades from the vehicle I am in Nissan Rogue) . I was there just 2.5 hours ago and they have much more available on their lot. I’m extremely dissatisfied with the customer service as well as this experience. Pictures do not do it justice.

Very accommodating, engaging, and personable. Scheduled delivery delayed, but agent picked me up to take me to vehicle as it was made ready.

My parents rented out a vehicle from the Enterprise connected with Service King (about 10 mi from here). During the winter storm and the power outages, we had to turn in our vehicle back to avoid extra charges. Unfortunately, the Enterprise we usually go to did not have power and was closed, so we came here, the only location that was open close to us.nnWe were told by Ashley that there are two different Enterprise branches and that they could not accept the vehicle we were trying to return without charging us extra. For four days we went back and fourth in the ice and snow trying to see what we could do but this location would not help us.