Kroger Pharmacy

The ladies at this pharmacy are amazing and always on top of my families medications. We have an transplant patient and her meds are life saving. They always make sure she has her meds

I have a complain about this pharmacy. Always have a problem because they change everything on the insurance and I have to explain them every month when I pick my husband medicine up. I have to call every month to my insurance and they have to send a message to this pharmacy to give and explain that the insurance is correct.nnTerrible customer service, they are always angry, never smile, very rude and I don’t recommended this pharmacy.

I’ve already submitted a “formal” complaint with Kroger but all I received was a generic “thanks for your feedback!” type of reply. The first time I went to the pharmacy here was due to my insurance not working with CVS anymore, so I transferred my prescriptions here since it was near my house, and I usually shop at this Kroger. The first pharmacist I met was extremely nice and super helpful. Second time I went in the other pharmacist Shiva was working and she was so unhelpful and rude. I was very ill with some vertigo issues, which I was picking up prescriptions for. She told me to get something from over the counter instead of her filling it “because it was the same”. Well I had no idea what I was even supposed to be looking for because all she said was “it’s over there”. I had to go back to the counter and ask her again to help me find what she said to get. Which she gave me the biggest huff. With me being so sick, I didn’t have it in me to talk to a manager there or to ask her to be a little nicer.nI had to go back today, hoping Shiva wouldn’t be there, but of course she was. I was picking up a new prescription which I already knew how to use, and she says “you know this is an injection, so...”, which I just replied yes, my doctor already showed me how to use it. Which she goes “good” with a nasty attitude. I’ll be switching insurance companies in June and cannot wait to say goodbye to this rude pharmacy and to go back to CVS!