AMC Katy Mills 20

Friendly staff, just didn't like the safety measures.

They are the very best, we lost my husband wallet and they took their time to look for it and called us to come pick it up. Nothing was missing. The environment is always clean

Went there with my kids over the weekend and had issues at concessions where it made us late to the movie. Very poor customer service there. HOWEVER, I was able to speak to the lady at the ticket counter (who is just the sweetest, helpful woman) and then to the manager (who is very professional, friendly, and who listened to and acknowledged my problem) and was able to get a refund and get my issue resolved. Based on my experience with these 2 awesome ladies, I will be definitely giving them another shot, and am looking forward to going back.

Went to see Wonder Woman and felt comfortable with the social distancing setup (two seat distance from next person). Theater was clean and comfortable and had wipes available if needed.

This was our first movie outing since COVID started and we had some hesitation since there seems to be a spike in cases recently in Houston. We did like that when booking the theater you can see the seats that have been taken and the ones that have been blocked to ensure social distancing. We felt the risk was low and since this is a large theater operation we were likely to have plenty of space from others. The theater is at one end of Katy Mills mall and you can generally avoid the crowd but I'll admit that as we entered that was where I may have felt the greatest risk. The mall is getting older so it looks worn and as you approach the entrance to the theater you don't get the Hollywood premiere theater feeling, but once we got in, it was very nice. Employees wearing masks spaced apart we had our phone stubs scanned. We were going to try to order concessions from the app while we parked but there was a 15 minute advance order requirement so we waited for that till we got in. Nobody else at concessions so we ordered and got our stuff and the young man was curteuos, friendly and very observant of social distancing and minimal contact rules. From there to the theater... it was a smaller room, which was great with very comfy recliners and plenty of space from one row to the next. The screen was great, the sound was great, the seats were great and the concessions were fresh. In the end about 10 people in the theater with us, very spaces apart, wearing masks. I felt safer here than at the grocery store.nnThe movie was just late enough that we exited after mall crowd was gone. It was a great experience. If we go to the theater again soon, this will likely be the place.