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  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours
  • Sunday Open 24 hours
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Windcrest Nursing and Rehabilitation Center
Windcrest Nursing and Rehabilitation Center
Windcrest Nursing and Rehabilitation Center
Windcrest Nursing and Rehabilitation Center
Windcrest Nursing and Rehabilitation Center
Windcrest Nursing and Rehabilitation Center
Reviews
Phil Byers (03/12/2021)
Recently I was admitted to Windcrest Nursing and Rehabilitation Center in Fredericksburg for rehabilitation after breaking a hip. I was very well pleased with the care and treatment I received. The entire staff from top to bottom was professional, friendly, and caring. The program for rehabilitation was planned and administered by well trained therapists and nurses. I consider myself fortunate to have been in the care of these people during my rehabilitationn.n.
Sharee Thai (08/24/2020)
I know this is long, but if you are considering Windcrest for yourself or your family, I promise it’s worth reading:nIt was such an awful experience for my elderly father, and for our family.n•Our dad was placed on hospice after a short time at Windcrest, and they called in Hill Country Hospice without offering any other options.nWhen we decided our first choice would actually be Alamo hospice and chose to transfer care to Alamo, Windcrest denied them entry into the building, despite CMS guidelines stating all facilities should make reasonable accommodations for hospice staff. They advised that they would continue to allow Hill Country Hospice staff if we switched back, but not Alamo Hospice. We were then advised that the Windcrest doctor would be dropping care of my dad unless we switched back to Hill Country Hospice.nAfter months of residing at Windcrest, the first time we heard from the actual Administrator (*see explanation below) was when he called the family pressuring us to switch back to Hill Country Hospice. We are aware the Windcrest doctor is also the Director at Hill Country Hospice, so the double-dipping seems to be the reason for this and it’s appalling that money is so blatantly first for this facility, before compassion and patient care.n•They added HIV as a diagnosis to my dad’s records, which he did not have (we didn’t even know of this until the facility we transferred him to called to inform us. They were able to confirm that he did not have it).n•We were also constantly getting calls that my dad had fallen. When I say constantly, I mean there was one morning we received a call letting us know he had already fallen twice that morning. The last time he fell at this facility they FINALLY sent him to the hospital for to determine injuries, and it was discovered that he had a small brain bleed and scans showed he was recovering from multiple previous injuries (broken wrist, broken ribs, etc). We transferred him out of Windcrest THAT DAY, and have yet to receive a call from the new facility about any falls.n•When we transferred dad out, he told us some of the ill treatment he received and we were shocked. He said he hadn’t told us before for fear of retaliation by some staff. He hasn’t had a single complaint at the new facility and our hearts are broken at the fact that we allowed him to stay at Windcrest for so long.n•Despite providing a notarized Power of Attorney document, they continued to list (and call) a POA contact person that was NOT on the document. My sister let them know a couple times that this needed to be addressed, but when the new facility called us about the records Windcrest had sent them, they let us know Windcrest STILL had the this other person listed as the POA.nOther issues:n•Lack of proper communication - my dad’s phone was lost, eye glasses missing, and clothing missing but we often would not find out until we came for a window visit. We noticed during our window visits that the clothing my dad was wearing was not his own.n•Also, we spoke several times to a man that identified himself as the Administrator each time. However, when the actual Administrator contacted us prior to transferring my dad out, we discovered the other man was not, and had never been, Administrator. To this day, I have no idea who that man was.nI’m sure I’m missing other important issues, but my family is taking steps to ensure Windcrest does not continue to skate under the radar and make horrendous errors in care and judgment. Until the day comes that they answer for what they’ve done, I will continue to do everything in my power to warn others of this place.
Lisa Hardeman (09/13/2020)
If you are looking for a great place for your family member Windcrest is that place!!! During this difficult time of COVID the staff work tirelessly to keep their residents from coming in contact with the virus. They also take on the role of family since family is not allowed at this time. They comfort the residents and wipe their tears!!! Through the exhaustion they keep a smile on their faces. This is an especially difficult time for the residents with dementia. My mother in law is a resident at Windcrest and has Dementia and I am amazed at how the staff are able to comfort her during this time...she can be a handful and stubborn and they work hard to keep her healthy and happy. The administrator at Windcrest takes pride in getting to know each resident there. He spends time with each one daily and can tell you what they like and don’t like. Yes as in any nursing home there are residents that are more difficult...behaviors, falls, etc, which has become exacerbated during this time, and of course there will be families that don’t understand the whole situation but the staff are there everyday working hard to take care of each and everyone and put smiles on the faces of our loved ones when we can’t be there!!!!!
Debby Young (07/28/2020)
Everyone has been so friendly. No one wants to go to a nursing facility but if you have to go to one, Windcrest is the place. The staff is great. The food is fair. The rehab team is super. I’d recommend it to anyone that needs a nursing facility.
mememanthing (09/11/2020)
Think twice before sending a parent here. Staff misrepresent themselves to family members, nurses and cna's treat their dementia residents horribly (my father in laws phone wasnt hung up so we got to hear exactly how they speak to residents and it was dispicable). My father in law barely left thier facility alive. He fell constantly, and after his last fall that resulted in a hospital visit and a brain bleed, we were able to get him removed. If this place is your only choice id highly recommend a nanny cam.
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