Roland's Plumbing Services

Roland’s Plumbing sent out a couple of gentlemen to our home to look at a gas line installation. They provided us with quote which my husband approved. Based on the work they were to do, we had an electrical company come out to move things around so Roland’s Plumbing could run the line and install a gas line fixture. The DAY BEFORE the work was to initiate Roland had one of his guys call my husband to let him know they were canceling and did not want to do the work, with no further explanation. My husband called Roland to ask why...he has yet to return his phone call and give him the courtesy of a full explanation. If he didn’t think he could do the work, then at the very least he should have been honest and tell us upfront instead of having us spend money to accommodate what they needed to get the job done. Very unprofessional is an understatement.

Quick response. Fair prices. Skilled and conscientious workers.

I would not recommend this company.. The technician quoted me a price of $300.00 , and then when finished , stated that will be $750 !!.. Their technicians damaged other plumbing and then charged me for their incompetence !! RIDICULOUS....

Paid an expensive hourly rate for a tech to chisel out a hole in my stone wall with a hammer and screwdriver. No power tools on the truck apparently. Charged me $700 to put a hole in my wall on both sides and tell me they weren’t able to find the problem. They proposed to continue tearing up the house to locate the leak at the same rate. I stopped them there to assess what we should do next. They then left me for days with an active leak running out my wall without a follow up or recommendation. Repeated calls sometimes found the receptionist who would promise me Roland would call me. Roland never called me, refused to call me even after expressing my frustration of no communication. Finally I called his tech (Joe) who came through and tried to help me out out of sheer goodness in spite of his company. I hired a separate company to easily locate the problem and still gave Rolands an opportunity to fix it. Their quote came in at triple what I ended up paying for a superior plumber who did a better job than they were proposing. New guys opened a different hole in about 5 min what Rolands guys charged me something like 3 hours to do by hand with a screwdriver. Roland will not admit to mistakes, will not call you back, will not try to help you out. They have no leak detection equipment. Every tech I have had come to my house has been great, he has good workers, so I left 2 stars as I appreciate that. I’ve had success in the past with them clearing my clean out line and another small job. But they charge too much for what they do, there’s better plumbers out there for less. I would never have written this review if Roland or someone else would have just tried to communicate instead of leaving me stranded. His techs should have rescheduled if they didn’t have the necessary tools for the job (I overheard them stating they lacked them) instead of gouging me hourly. And Roland should have owned up to that and given me some slack on the repair quote. I hope the office stops telling customers Roland will call them back for fear it will cause someone an aneurysm ud83eudd2f.

Always professional and honest.