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A Snap Plumbing

2105 Vance Jackson Rd, San Antonio, TX 78213, USA
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Detailed Information
  • Place Types Plumber
  • Address 2105 Vance Jackson Rd, San Antonio, TX 78213, USA
  • Coordinate 29.4916169,-98.5356259
  • Website Unknown
  • Rating 2.1
  • Compound Code FFR7+JP San Antonio, TX, USA
Reviews
Russell Stewart (01/07/2021)
Company responded with a service call the day after the report to warranty company. Roger and Angel were very punctual and professional. Made the effort to explain a lot to us, especially routine maintenance. Checked out a couple of other things while they were here.
Justin Beard (03/05/2021)
This company was first a no show on the scheduled day for the repair to our water main. When they did show up, the Service Manager quoted $600 for what he said was a quality repair. The repair they ended up making was nothing like he described to me - it involved $10 worth of material and should've taken less than one hour to install. They had 3 plumbers on site and made 3 trips to supply houses throughout the day. I performed all excavation for the underground repair so it should have been a really cheap, quick and simple repair. Toward the end of the work, I asked the Service Manager onsite if he was going to backfill; he confirmed with me he would and that he had adequate backfill soil to perform the work. He later told my wife that I needed to buy sand and that because I didn't, he couldn't perform the backfill.nnStay away from this company! They are full of excuses and lack the ability to properly identify the issue before jumping into the repair which results in rework that they will charge you for. If you complain about the price and how long it took, they threaten to rip out the repair they made. Terrible customer service - a terrible plumbing business.
Greg Coles// Realty United (01/08/2021)
A-Snap Plumbing Services has horrible Customer Service. I filed a claim through Choice Home Warranty 12/4/2020 because I had two waterlines bust. The front desk, receptionist Norma is horrible rude and lacks professionalism. I would not ever use this company again! The technician was pleasant when in our home and repaired one line but had to return for the second line. I called the next day for someone to send me a copy of the report so I could send it to my insurance company. Norma was rude and refused to send the documentation because the technician was out for the day. I had to call Choice Home Warranty to get them involved to get the information I needed so I could start my insurance claim. I don't understand what was so hard for her to supply me this information. She was condescending and extremely rude. I advised Choice Home Warranty they should not do business with company in the future because of how they treated their customers that they were referring to them. It was the holidays and I was trying to get my home repaired before company and get a head start on drying up the wetness in the wall's etc. If you expect good customer service this is not the company for you! The owner should terminate her they have horrible reviews online and it all stems from the front desk NORMA!!!!!!
Sama Ndi (08/18/2020)
I just spoke with the customers service lady, Norma, who was very rude. She called me to ask for their copay last week in order to start the process of my restoration of my kitchen. This was promptly paid. I have not heard from them every since. I called today and she said that she was waiting for the pictures from the tech. Really! In this digital age. How long does it take to hit sent on the phone? She then advised me to call my warranty company. I would not recommend this Company with horrible customers service to my dog.
Ann Malixi (06/04/2020)
My warranty company sent them out and they did a FANTASTIC job helping us out with all of our plumbing issues. They were originally called for a sink clog by our warranty but we had lots of questions and other issues we needed help with. They offered their expertise on the other problems, answered all our questions & were even hired to fix one of the other issues. The warranty didn’t cover the separate issue we hired them for but A-Snap still gave us a good price for the separate job. Truly, I was nervous based on the reviews from other people with the warranty who had problems but I’m so glad we had a good experience with them and would recommend them to our friends. Thank you SO MUCH!!!
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