H-E-B Pharmacy

I've always had bad service at this pharmacy, the ladies at this pharmacy are less than friendly but I kept going back because the service in store is phenomenal. Well for the lady who is working this morning 8/24/20 who served the first drive thru customer you're one rude person. I've always had issues getting my son's Straterra because it's not at the pharmacy or something. Since I got more than 1 call to pick up his meds I went in and was told only guanfacine is available because the other one isn't due until tomorrow. I found this weird because I always get his meds about a week early because of my work and school schedule and while he can miss a day or two of guanfacine he can't miss Straterra because it builds in his system overtime and the state must remain steady. Now this lady told me it's not able to be refilled because it's a controlled substance, I told her I dont need the other one so I'll pick up both tomorrow morning after work and she rudely said she already ran the card and gave me the meds and told me to go and have a good day. Then someone in the back was asking her what's going on. Ma'am I know this medication is not controlled because I chose not to give my ADHD son stimulants or anything that's controlled but you chose to give me a story to hold. Additionally, I went to Walgreens to pick up my meds and made sure to ask if in the pharmacy world Straterra is a controlled med and they said no, also controlled substances are ordered for a certain number of days and his doctor always orders a few months of his meds because we don't go in monthly so explain that to me. Additionally, even if I look stupid I assure you I am not and FYI I'm in the field where I actually know what drugs are in which class so be careful how you judge people. This is the last time I'm coming to HEB pharmacy and will transfer all my son's meds to Walgreens where they appreciate people and have excellent customer service. I hope you madam have a great day and won't make anyone else feel less than today or any other day.

Always takes forever, say medication isn’t ready for 30-40 mins okay fine. I go back 2 hours later and they say it’s almost ready. They need to get better service. We can’t wait all day to pick some medication.

I used good RX which clearly stated the medication was 54 dollars and some change. The lady in the pharmacy told me that she couldn’t help that it would be 98 dollars and I could buy it or she could put it back on the shelf. Rude staff, they cheat on prices even when very clearly marked and disregard when shown proof. WILL NOT USE THEM AGAIN! I would pay whatever for the medicine but the way the staff acted was ridiculous.

If I could rate zero stars I would. They give me a hard time refilling my daughters insulin and her test strips. Than after being on hold for several minutes they pick up and hang up. After finally reaching someone here at the pharmacy I explained what happened and the person was very rude! Her name was Sue I sure hope this is not how they treat sick people because its disgusting! They should have more compassion in their field of work!! If thos persist I will address it with the manager of the store!

Worse pharmacy staff in texas. They say 20 mins and really mean hour dont matter time of day or what day it happens to be. Dont go here go to .nok pharmacy in belton