Design Superstore - Temple

From the moment we walked into Design Superstore in Temple we were met with a friendly knowledgeable sales member named George. We told George what we were wanting in a new floor, he showed us several options. We were able to find exactly what we were looking for. The following day they had Patrick from the Waco store out to measure the area being replaced. As soon as the floor was delivered, we received a call to have the floor installed. The installers were very professional and kept the area clean while working. The installed new flooring looks beautiful. We had a great experience dealing with everyone from sales down to the installers. My husband and I highly recommend Design Superstore. Great place, great people!

We bought a house built in 2007 with its original flooring still in the house which consisted of carpet, a cheap no texture wood look laminate that was swollen in areas due to liquid seepage, and linoleum that had turned yellow over the years. With, our sales rep, George Seaver’s help, we found the perfect flooring for our lifestyle. We chose wide waterproof vinyl planks with the look and feel of wood. The install team was in and out within 3 days and ripped out every bit of the old and replaced with the new throughout (I wanted no carpet anywhere in the house). They were respectful, thorough and careful when moving our furniture around. I am more than pleased with their product and their customer service. I highly recommend Design Superstore for flooring needs.

Excellent salesman so helpful Beautiful store tons of samples to choose from. Love this place!

My experience at Design Superstore was poor, however Melanie was very nice. We were having a house being custom built and were instructed to come here to pick out our tile, flooring, and lights. We arrived for our appt with Kim, upon our arrival she states that we were late our appt was at 11:00 and that we are lucky she is still there. I tell her no our appt was at 3pm, she then looks on her desk and finds the note with the 3pm appt. She did not know what level our selections should be, had no plans for the house. After our builder was contacted we proceeded to make our selections. A day or so later I emailed Kim to ask for something with the selections we had made, the day we picked , things were just being written on a piece of paper, nothing formal to show what room had what selections. When i emailed for the selections she replied back she could send something rough or after everything was priced out. A few months go by I email her (she never replies, I finally call) to make sure that our selections have been ordered and there is no issue, due to covid I'm concerned about back orders, she states that nothing has been ordered due to the builder telling her to hold off,which I can understand, but over 2 months later and she did not follow up with builder to see if the order could now be placed?? she does nothing until I call her. She states she will contact my builder and call me back to this day she has never called me back. I contacted my builder since nothing had been ordered told him I would like to go some place else, which is exactly what I did and had a much better experience with a place with much better selections.

Superb costumer service! Storm is amazing and very helpful! Also a first time floor buyer and my experience was amazing. Highly recommended!