Carrie L Chastain, DDS

My daughter and I both go here-both Dr Chastain and her Hygienist Kayla are so gentle and pleasant. I literally almost fell asleep I was so relaxed getting my teeth cleaned. The office staff is also wonderful.

My family and I have been going here for years. I have nothing but good things to say about Dr. Chastain and her staff. 5 stars all the way!

While looking for insurance online, I read often times when paying cash, you can get a discount. I called Dr. Chastains office and explained my mother was seen there and needed dental work and would they offer a discount when paying cash up front. I was told they do, and they offer a 20% discount. When my mom arrived she was told that was not true, and they only offer it on cleanings. The lady said we spoke to a hygienist and that they didnt know. They refused to honor it saying that’s too much and they don’t do that for anyone. I explained that we could have gotten insurance and post poned the appointment if necessary, and the lady questioned everything I said like I was lying (I’ve had insurance for years, so I have plenty of knowledge on how insurance works). She then proceeded to call my mom rude, and a liar. Saying my mom said she received a discount at Dr. Devaughns office, and that wasn’t true. It is true, my mom paid $12,000 and received a discount, and my sister receives discounts when paying at the same office my mother was referring to. I have years in customer service, including being a supervisor for a major airline, and I was appalled at the customer service my mother and I received, specifically from Paula!! We will go elsewhere. It’s not that my mom can’t pay, it’s that when you tell someone something, and you acknowledge it is your mistake you should honor what you said. Also, the name calling was unprofessional and uncalled for.nnI was going to post the same review on their fb page, but was blocked after 1 minute of me posting this. All I have said was true, and not one time did I call anyone names. I guess it’s smart of them to only allow good reviews so people don’t see the bad!