Map
Detailed Information
- Place Types Car dealer
- Address 3717 Raleigh Rd Pkwy W, Wilson, NC 27896, USA
- Coordinate 35.7469567,-77.9685048
- Website https://www.vesterchevrolet.com/?utm_source=GMB%20listing&utm_m
- Rating 4.1
- Compound Code P2WJ+QH Wilson, NC, USA
Openning hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
Photos
Reviews
If I could give this place no stars I would. The service department has the worst customer service. Took my vehicle for an oil change got it back an hour and half late after my vehicle had been there since the morning. Picked up my vehicle only to end up on the side of the road from it over heating. I didn't have this problem before I took it to them. They checked it and came back and said they didn't find a problem. Took it home a week later same thing. Took it back same thing they didn't see a problem. Lisa was the one that handled my vehicle all three times. She was the rudest unprofessional person I have dealt with. Never got a call about the status of my vehicle and when I finally got a call after leaving several messages she was rude. I felt like my vehicle was not even being checked. Just over all worst experience I have had with a dealership. Will never go back even if I paid for free oil changes. I went to the dodge dealerships in rocky mount and they found the problem in a hour and they had the best customer service. They had my vehicle fixed the same day with no problem and even earlier then expected.
The staff was very courteous and Professional. They explained all the services before and after my truck was serviced. They went over recommended services for my next visit. Everyone did a great job.
I recommend you throughly look over your paper work before signing any paperwork. Me and my wife purchase a vehicle and ask for gap insurance. My wife totaled the vehicle and we where under the assumption gap would cover what our insurance would not. Come to find out they did not put our information in right so we where left with the remaining balance. I do not recommend this dealership to anyone.
The Customer Service was Horrible and Mr. RAY Phillips the service manager of that department communication between his staff and customers Horrible. As a customer I shouldn't feel like my safety and concern for my family in a vehicle that is having problems should be at Jeopardy. Mr. Ray Phillips threatened to call the cops on me because he thought I was going to keep a car that they loan for me to use while they were fixing a piece that broke again on my vehicle that I just previously had brought in there to get fixed before. If this is the type of customer service I will be receiving each time I come to get my car serviced through Hubert Vester in Wilson North Carolina then I would never come back or recommend anybody to get a car from there. Now I do want to make it clear that the customer service reps there in the front of the service center Hunter and his team did a great job in handling the situation but when it came to actually speaking to the service manager I didn't appreciate the way that he handled the situation. When it came to buying the car on the customer service side I had a great and wonderful experience but that experience in the service and it's not the best and it's not customer service welcome this is not the first time I've had a bad experience with that service team when it came to anything dealing with my vehicle.
Mr.Ken and Lisa really made me feel like I was a very valuable customer.nThey went out of their way to see that I got a loaner almost equivalent to my 2021 Chevrolet Tahoe.nThey made sure my Tahoe was properly serviced and I really appreciate that.
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