Rocky Mountain Care - Willow Springs

My mother stayed here for a couple months while she came to the end of her life. Staff treated her well and I appreciate all that they did for her. My mom would wander the Halls and stay out in the general area just so she could visit with the other patients. She was seldom in her room therefore very hard to just call her room to talk to her. On several occasions, I do not know what all what's going on each time I try to call but I could seldom get a hold of her so couple times I asked the nurses to please find her and have her give me a call hoping that the nurses or staff would help her do so. The Weeknd before her passing I attempted to call her. Because of the virus going on I was not able to visit with her so a phone call was all I had. I again after several attempts having my phone call just sent to her room or she had a hard time even answering the phone even if she was there I could never get an answer. So I called back and ask the nurses to please find her and help her give me a call. The person that answered said she would do that. My mom did not call back and now the opportunity to talk to her for my last time had passed. I was notified that my mother was sent to the hospital. I live an hour and a half away so I gathered up the things I needed and headed her way half hour into my travels I was notified that my mom passed away and I was not able to say my goodbyes before she passed. I hope by leaving this message that the staff they consider making sure that when they're asked to have someone's loved one call them that they make a serious attempt to make sure that phone call is made because you never know if that is going to be the last opportunity for that person to talk to their loved one before they pass. Other than this experience I really appreciate the staff and taking care of my mother.

Please do NOT take your loved ones here. The staff is SUBPAR. My mother did not receive the care she is entitled to have. They need to work on their promptness, caring and compassion. The menu is garbage. If I could rate this place a ZERO I would. And you facility strikes again. The on-site physician is a joke. This place is dangerous. Where are the ethics and your “do no harm” code? PLEASE do not take your loved ones here.

If you love your family/friends DO NOT let them be taken to this facility. The staff is rude, unprofessional, and subpar in every way imaginable. Their food is not fit to be feed to the hogs. Be afraid. Be very afraid. Looks are very deceiving. The place is beautiful to look at, but the rudeness and ignorance of the staff shows the true colors. A zero is far too good of a rating. The staff show a total lack of support and concern for the patients. I found out the hard way that the upper management does NOT have a problem looking you in the face and lying to you.

Rocky Mountain willow springs is one of the best care facilities I’ve ever seen. The staff is Amazing and work so hard to provide the best care to the residents. The CNA’s, Nurses, Dietary, and Therapy are always looking for ways and giving their best efforts to keep their residents comfortable, happy, and most importantly healthy. Not to mention how amazing management and everyone else is. I loved working at Rocky Mountain Willow Springs. Responsible. Reliable. And most of all, caring.

Wonderful and caring staff! The Therapy department is so nice and caring. The Nursing staff is amazing and so helpful.