Universal Healthcare/North Raleigh

This place is a disgrace to work at and to send a loved one trust me I know first hand.. The staff are rude and nonchalant. The staff do not know how to talk to you in a respectful way but then wonder why they can not keep any good staff let along any family members wanting to bring their loved ones to thier facility. I guess being exposed on the news the last time wasn't enough for these ppl and now that it's a pandemic it's really hell on wheels... The administration staff just their for looks.

I have nothing bad to say about this place it was wonderful. The staff was very pleasant and almost every one of them acted like they wanted to be there and there for the right reason. Their age their nurses their whole staff was awesome even the kitchen staff was easy to work with. The therapist really helped me a lot and I recommend them to anybody . I was away from home for over 2 months but it gwas a very pleasant experience!

The Building is beautiful. Wendy and her staff have created a wonderful environment that is peaceful and homey. The therapy team is compassionate and knowledgeable with a healthy dose of fun that encourages the patients to work hard but not to take themselves too seriously a long the way. It’s just what the Dr ordered.

My dad lived at Universal Healthcare/North Raleigh for over four years. The first few years was pretty good. He was a likeable person and made friends with all of the workers. They took good care of him and his health actually improved. However, staffing turnover is a problem. The last year was horrible. The latest administrator, Wendy Clark, would benefit from some continuing education on how to manage a nursing home and how to communicate with families - that's putting it nicely. Due to COVID, I was unable to enter the facility to take care of things for my dad. With constant turnover with the aides, the care of the residents, dietary, and housekeeping has seriously declined. My dad contracted COVID on Dec 16 and died on Dec 25. I don't have the energy to even discuss how horrific that experience was but I will say that 31 days later and I still haven't received all of his belongings. Ms. Clark has been incompetent in her duties. All nursing homes have problems - the staff are not fairly compensated for what they are required to do. For most of the staff, it is a J. O. B. However, there are always a few that truly care about the residents - and for that I am thankful. As long as Ms. Clark is the administrator, I would highly recommend not leaving your loved one at Universal.

Never liking nursing homes but realizing the need for them, I accepted the fact that my dear grandparents would need the care they are supposed to be provided. We found UHC to be nice compared to so many others in the area. Both grandparents entered the facility almost two years ago. Unfortunately, things there have gone downhill the last year. Yes, I am keeping COVID-19 in mind and realize that no one was prepared for this horrible pandemic. COVID, however, does not excuse the lack of communication and organization UHC currently presents. With families not being able to enter the facility, we were totally dependent on the staff to keep us updated on the health of our loved ones. When phone calls were placed, it was not unusual to wait 15-20 minutes to speak with a nurse, and often times we just hung up after waiting so long.nRecent staff turnover seems to be problematic. Losing personal items belonging to the residents is another problem. Hearing aids, tv remote, clothes and even a wheelchair are a few of the lost items. Can you imagine losing a personalized wheelchair??? On two occasions, we saw my grandfather wearing clothes belonging to someone else. Picking up some of their belongings was a real eye-opener. We received their nice clothes thrown into a garbage bag, clothes, mail and stuffed animals belonging to someone else. A recently purchased wheelchair was returned without one of the footrests. Fortunately, that was later found.nMy dear grandmother passed away on Christmas Eve, and my dear grandfather passed away just thirty days later. Don’t even get me started regarding the compassionate care visit our family had to fight for to see my grandfather. I understand the need for safety precautions during this time, but we knew our loved one was failing fast, for family window visited every day. It’s a shame we knew he was in his last days, but the staff didn’t. Perhaps they did know but just didn’t care enough to call and arrange inside visits for us. They seem to have an excuse for everything. It’s just a mess honestly. It’s sad that our family has received zero compassion from UHC during this difficult time. Perhaps more staff turnover is needed. Maybe things will eventually improve at UHC, but for now, I absolutely DO NOT recommend it for you or your loved ones.