CVS

Monday February 15 at 8:20 pm,, looking for a product and only found a small bottle of it so I asked the lady working if it was on another planogram on a different isle in a different size and she said “what we have is on the floor” and then disappeared to the back I was the only one out front and I proceeded to find it on another isle in a bigger size and had to use self checkout because there was no one behind counter.. I use to always use this store at the old smaller location but I’ll never be back after this.. I’ll just go across the street to Walgreens.. If management doesn’t get things fixed and quick Im positive I won’t be the only one..

As a pharmacy technician, I can honestly say this pharmacy is terrible. For sooo many reasons.nn• On SEVERAL occasions they have neglected to fill my prescriptions and haven’t informed me. ( The medication I need filled is an over the counter med, or the price was “really high” so it just wasn’t filled)nSo basically I go to pick up my prescriptions and they’re not filled.nn• several times I’ve called and have spoke. w/ techs to confirm prescriptions filled and they’re STILL filled incorrectlynn• several times I ask for a prescription to be filled and it’s not ready when I show up. I mean like I ask for it filled in an hour, wind up showing up the next day and its STILL not readynn• although I am an incredibly frequent pt, somehow nobody remembers to just go ahead and fill my over the counter medications. They also claim to not be able to add patient notesnnI try to be nice abt everything because again I’ve been a tech at CVS. So I get it. I mean patients are the worst a lot of times lol. But this store has HORRIBLE customer service. Literally every time they neglect to fill my script, and I ask them why this KEEPS HAPPENING they get frustrated and irritated with me as if I did something wrong.nnUnfortunately I don’t know of any good pharmacies in this area, and this one is super close to my house. I just wish they’d like fill my scripts the way they’d want theirs filled.

Love the pharmacy at the location. Always very helpful, both with the medicines themselves and finding us ways we can afford it.

I am giving this review based on not having the ability to be speak to some one when I call the pharmacy. I have called 3 times in the past 2 weeks and have been on hold for more than 20 minutes and finally had to hang up because I could not hold any longer due to being at work. I have spoken to several other people who have the same experience. I have been spoiled by using a small town pharmacy for 15 years until now because they closed down. I never take to wait more than a minute for someone to answer my call. Customer Service is very important to me and I do not feel like this store provides that at all.

It is impossible to get a pharmacist to speak with you on the phone. I hung up after 18min. wait.