Kay Jewelers

Visited this location to purchase a necklace that I saw online. There was only one other couple in the store and they were being waited on. There was a group of sales associates behind the counter talking and it was like pulling teeth to get one to come out and help me. Unfortunately, they did not have my desired necklace and zero desire to help me select another. I have shopped at Kay Jewelers for over 20 years and never had service so atrocious. While I will be continuing to shop with Kay Jewelers because typically I like their service but it most certainly will not be at this location. Given the typical clientele of this area, I am hugely surprised that they are still in business in this location if that is reflective of their standards. I left without purchasing anything because the little girl was lazy and refused to help someone there to spend money. As a side note, it was my wedding anniversary and my husband wanted to purchase me something nice. Oh well Kay, you missed out on this one.

I was immediately greeted with a smile upon entering this location. I was just browsing with nothing in particular in mind to purchase, but after the wonderful customer service Chloe provided, I purchased a necklace and I LOVE it! I will definitely return to this location for future jewelry purchases!

Took my wedding ring set in to be resized. The price to resize was half compared to the first jewelry store I went to. The staff was very nice and easy to talk to. They looked at my ring and showed me under a high powered lens that it had a broken prong and another that was ready to break. I have worn this ring for 28 years so it was no surprise that it needed some repair. I thankful that they notice this because the first jewelry store didn't. They took pictures of my ring and email them to me. I got a email when the ring was sent to the repair center and another email when it arrived. I got a third email when it arrived back at the store and was ready for pickup. It took 3 weeks just like I was told. I went to pick it up and it was polished and clean. They took more pictures and emailed them to me so there is no question that it is the same diamond. The same 3 girls were in the store and were super nice and enjoyable to work with. I definitely would recommend.

Lovely little location and great personalized customer service! Although COVID has changed the services they’re able to offer right now, my sales associate Amanda was super friendly, knowledgeable and welcoming!

Attempted to bring my watch to this location for a link removal and battery replacement.they said that due to covid19 they aren't able to offer me these services. I'm not familiar with the area and asked if there was anywhere where else near that may be able to help me. I was recommended to go to four seasons which is pretty far from what I surmised. In actuality Schiffman's Jewelers was around the corner and they helped me.