Alfa Romeo of Greensboro

Service department here is phenomenal. If your getting service done anywhere else you’re doing a disservice to yourself. Bought a Jeep here a couple months ago and had a lift installed. They did a good job so I brought my Nissan Altima to get an oil change. Very friendly and quick so this time when I wanted a LOT of work done, I returned. I called ahead and told them I would want a loaner and they didn’t bat an eyelash. Done. My wife took the car in with a long list of things to do and inspect. I fully expected the phone call telling me everything inspected plus a little more needed changed. Not so, I left the tasks generalized such as new mid-price range tires. Inspect all tire related joints such as ball joints and tie rod ends. If no problems, conduct alignment. Amiss, the head of the service department, made good judgements, didn’t call for direction on every task, didn’t try to take advantage of me, did only those tasks truly necessary and got me a bargain of buy 3 get 1 tires. I left with my car the next day for about $400 less than the cost I expected someone to TRY to take me for. Zero hassle. A total dream to work with. I’ll never take any car anywhere else for anything so long as I live in the Greensboro area.nnUpdate:nI've been bringing my vehicles here for over two years with great results. A few months back, the service center did something that made me feel like my time wasn't valued. This wasn't typical but was frustrating. I contained my frustration the best that I could and tried to give feedback on how they could have done a better job. When I went back recently, they had implemented my recommendations and my experience was as incredible as it had always been before. I believe a true test of a company is how they handle a misstep and Alfa Romeo did a phenomenal job. I stand by my original review where I said that if you are taking your vehicle anywhere else, you're doing a disservice to yourself. Stop by and visit Mike, he's the new Service Director.

Had a really bad experience in getting my car fixed, never got a proper response from the team, i tried reaching them for days over phone, they try to connect me to the service, he doesn’t respond and i never got a call back, one time i gave them a call everyday for a week yet i was not able to speak with the service guy over a phone, i waited for almost 8 months on them to fix a sensor in my car, till date they haven’t fixed that issue in my alfa romeo Giulia. Until i call them they never give me a call nor they try give me an update, even after i go to the showroom they don’t have an update regarding when they would fix it, it is really tough when you have a car that is expensive and it is under warranty and they still don’t fix the problem in the car.

It took a little while to complete everything, but we did just stop by out of the blue on Saturday afternoon. One manager was off and the other was finalizing a deal with another purchaser. I'm the end fair pricing, no haggle, fair price for my trade and an awesome vehicle with everything and anything you could want.

Great experience with Jeff and team. A straightforward, competent and friendly dealership. Love my Giulia!

This place is top notch and Jeff is incredible.ade my experience very smooth and easy. Very happy with the car too