Zales

My fiance purposed to me three days before Christmas on Dec 26 or 27 I took my ring to be resized it was a little to tight. I still do not have my ring back and it has been a month. They have no problem taking the money but not supplying my ring in a timely manner. This is unbelievable and unacceptable DO NOT PURCHASE YOUR RING FROM HERE. YOU WILL BE DISAPPOINTED. I SHOULD HAVE WENT TO KAY JEWELRY

Mr McDaniel was so helpful and patient with me while I made my birthday selection. I appreciate not being rushed and small talk we laughed and had a good time. Great experience.

Today I entered Zales to have my wife’s ring inspected and upon me entering the store I made eye contact with an employee who I later found out was named Steve. Steve looked at me and turned his head without greeting me or advising me that him or someone would be with me in a moment. He eventually walked over to a customer he was helping previously in which they advised him that “hey you have another customer” in which Steve mumbled something to them and again failed to acknowledge me. Eventually I was helped by a woman who worked at Zales who provided good customer service treating me like a human and provided the service that I needed and paid for. While I was being helped another customer walked in and Steve looked up and properly greeted her and asked how she was doing today without hesitation. I immediately knew what had taken place and why Steve failed to acknowledge me. This is sad because I am a paying customer and expected to be treated as well as any other customer or potential customer who enters this establishment. Due to this experience I will not purchase another piece of jewelry from Zales and instead I will spend my hard-earned money elsewhere. Zales if you happen to read this review please provide Steve with some constructive feedback and training on customer service to let him know how he should treat individuals who patronize your establishment. I am concerned that if you do not address this you will lose current and potential customers to employees like him.

This is specifically a review in regards to the performance of Tanner Somers. If you’re experiencing issues, he’s your guy.nMy fiancé purchased a custom order engagement ring from a Zales storefront in the beginning of July of this year. At the end of September, with weeks of unanswered calls, inaccurate information, and unhelpful employees, I felt completely discouraged with no where to turn. HOWEVER, I went to the Zales live advice option and almost immediately got connected with an AMAZING employee named Tanner Somers. No waiting for 20mins with customer service. Tanner went above and beyond to help me with my problems. He was the only person I interacted with who continually followed up with me, sent me texts, and didn’t just leave me with an “I don’t know” when he couldn’t find an answer. It took him 3 days to find a solution to my problem I’d had for months at this point. The company needs to look to Tanner as the standard of employee.

I am standing outside waiting for them to open...both ladies have seen me, it is well after 11. I wish I had never bought anything from Zales. Customer service is always so poor! They hate doing the diamond check before sending my ring out for service and now I’m forced to wait till they decide they want to open??!!! This is just ridiculous!! Save yourself the headache and buy from a different jeweler!!!