Map
Detailed Information
- Place Types Doctor
- Address 11637 Terrace Dr #100, Waldorf, MD 20602, USA
- Coordinate 38.6177583,-76.9145974
- Website Unknown
- Rating 2.8
- Compound Code J39P+45 Waldorf, Maryland, Unit
Openning hours
- Monday 8:00 AM – 4:00 PM
- Tuesday 8:00 AM – 4:00 PM
- Wednesday 8:00 AM – 4:00 PM
- Thursday 8:00 AM – 2:00 PM
- Friday 8:00 AM – 3:00 PM
- Saturday Closed
- Sunday Closed
Reviews
I feel Dr. Greenberg is very personable & listens. However, the majority of the front office staff are very rude and stoic. It seems patients are interrupting their day.
The office staff & office manager are Rude. Please be aware of the cancellation process. The staff is not transparent about emphasizing the importance of this when scheduling your appointment. However, they do ask that you call upon arrival to be escorted in. Instead of being greeted pleasantly I was harshly informed that my appointment was cancelled as they had attempted to call me with no success in confirmation. I acknowledge office policies but the manner in which they are relayed makes the difference. Foremost, it would be insightful to be open to constructive feedback & actually listen to potential patients when evaluating care. Secondly, consider requesting another form of contact (email) when an appointment is secured. Many of us are bombarded with unwanted calls & may not answer an unidentified call. Lastly, being dismissive does not retain clientele. Accountability should be cooperative & empathetic.
My experience with the office staff here was very disappointing & disheartening. They were very unpleasant & unprofessional. Upon asking to speak with the office manager she further enforced the ungracious stance of her staff. Given that most patients are coming to them during a time of difficulty, compassion & consideration are pivotal as there are other accommodating & courteous options.
Dr. Greenberg diagnosed me with Trigeminal Neuralgia (TN) after many months of excruciating pain and unnecessary and expensive dental work due to the symptoms mimicking dental issues. My primary physician Dr. Tanika Day sent me to a Dr. Michael Kim at John Hopkins who performed my brain surgery in 2013. I have been pain free ever since.
I have been a patient of Dr Greenberg for over a decade and he continues to have front desk personnel issues, although he seemingly doesn’t see it. From the disrespectful snares they exude to their very sick patients, to the very rude responses given when a proper question regarding appt scheduling is addressed. Not even the ofc Mgr has enough professionalism about her to hold a decent conversation when there is a discrepancy. It is an utter shame that such a wonderful and caring doctor has such staff. But, then again, I have had my appts rescheduled so many times due to the doctor scheduling his vacations during the same time - months after I had mine scheduled.nI WILL be reporting this doctor and his office to my insurance company.
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