Fallin & Fallin Family Dentistry

I found that they were not trustworthy. I even allowed management an opportunity to resolve the issue and money was more important than a fair resolution. SAD

Very unfriendly, performance subpar, overcharge for unsatisfactory job, will NEVER go back.

We have been long time patients of the Fallins. They have taken great care of me and my family. I highly recommend them.

My sons (11 & 13) and I had our first negative experience at Fallin Dental this morning. We arrived at our appointment only to be turned away because I am a nurse.nnWe have had this appointment for months and their office had sent numerous texts and emails confirming our appointment prior to arrival. We have been going to Fallin Dental for years so they are aware of my occupation.nnOnce we arrived, 3 employees came out to our vehicle for a “screening” prior to entry. They stood outside our vehicle and asked a series of questions. They confirmed that I was still a nurse and asked if I had been around any Covid19 patients? I said yes, but we all wear the required PPE. Personal Protective Equipment.nnAfter that answer, one of the screeners immediately walked back inside not saying a word. I felt bad for her just walking away so I added (once again) we haven’t been sick or have shown symptoms most likely due to the strict protocol and training.nnThe two remaining screeners asked us to stay outside in the car as they went inside. They were inside for about 5 minutes when 1 screener returned to our vehicle. She said, “Dr. Shelly said sorry but y’all can’t been seen until the pandemic is over”. I said I don’t understand, y’all saw my husband for his appointment just a week ago. She said “sorry, we have turned away a lot of nurses.” I replied “well, you should turn away all the nurses prior to their arrival so we wouldn’t waste a morning driving here”. And if we would have known, we could have made an appointment elsewhere because we have dental needs.nnThis was a very upsetting experience. People everywhere, from going to the grocery store or Walmart could be exposed and not even realize it. Also, we take extreme measures in our unit and wear the proper PPE.

Very poor customer service. When feedback was shared it was ignored. They are about dollars and not people.