Matthew Brady

Why can’t I give zero stars?nDo not trust anything they tell you! And if you decide to have work done, be sure and get an official insurance quote before doing anything. We went to Aspen Dental because we had an insurance change. The first time we went Dr. Brady told us that my husband’s two fillings that he had received at another dentist were cracked and needed to be replaced. The office manager told us they talked to our insurance and everything was covered. He gave us our cost, after insurance, and we paid it in full. Shortly after the procedure, we received another bill for more than twice the original amount. When we asked why, they told us that insurance didn’t cover the procedures. While at the office, I called our insurance company on speaker phone. The insurance company said that when Aspen had originally called for approval, they told them then that the procedure was not covered. They even gave the name of the person that they had spoken to. When confronted with their lie about our insurance coverage, the office manager’s response was, “Oh well, there’s nothing we can do about it now. You owe us the money.”nNow to top it all off, we decided to go back to our prior dentist that we trust, and when they showed the x-rays of the work that Dr. Brady did, we were appalled. One of the teeth he “fixed” was broken on the side and had a spot that was putting pressure on the tooth next to it and causing food to get trapped. The damage is so bad that now my husband has to have the tooth removed.