Best Choice Roofing

Be very careful, while the office staff and salesman at Best Choice are very friendly and generally responsive, they contract out their roofer needs and thus your service ends up being only as good as the roofer you get pair with. The roofer assigned to us was Mark. While they were removing our old roof, they bent our gutters that hang in front of the porch, and when it rained it completely washed out our flowerbeds. We reported the issue and just expected they would come back out, bend the gutter back, and move on. A month after reporting the issue to the office we had no call or sign of the roofer, so we reported the issue again to the office staff. Mark ended up following up, which was only the second time we had seen him, as he was not present during the roof installation. Mark explained to us that it must have been like that before and that they did not do it during the installation. I explained we sit on our front porch all the time when it rains and it was not until after his crew was on my roof that gallons of water pour out the gutter every time it rains. He could see the roots of our plants where the water had run off so much dirt and the dirt was located at the end of the flowerbed in the grass (note grass, meaning grass was there, not dirt. As we said this is a new issue and thus grass could grow there before). I reiterated it was not like that before and it need to be fix. There is much more to the story as the saga stretched out over several months, but in the end I had to give up on them helping and just pay the second half of what was owed as they threaten not to honor the warranty on the roof. Just do not want anyone out there to get pulled in by excellent service from their salesman and office staff, only to be extremely disappointed when the actual roofer doing the work for you does not care.

I have used Best Choice Roofing on two different jobs this year. Each time, they quoted me a very competitive price, did excellent work and cleaned up well after the job. Larry in sales was there for me on the front end of the job and Veronica in the company's Louisville office has been tremendous in keeping the paperwork straight and making sure I received the proper reimbursement from my insurance company I could not be more satisfied.

Matt Thompson was absolutely the best I could have asked for. Extremely nice very professional and more than helpful. He answered every question I had and was the nicest salesman I've ever met. I wish there were more like him!!

Eric was excellent to work with when it was time for a new roof on my rental house. I had worked with a different company prior to meeting him and my experience with him was so much better and much more affordable. The quality of the work and finished product was perfect. I have 100% confidence recommending him to clients and friends.

I have had the honor and privilege of working with Eric and his team at Best Choice Roofing Louisville, KY and know that they are committed to providing you with the best experience in the roofing industry. Excellent products and customer service. Would highly recommend them to anyone looking to replace their roof and other home improvement needs.