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Kroger Pharmacy

12501 Shelbyville Rd, Middletown, KY 40243, USA
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Detailed Information
Openning hours
  • Monday 8:00 AM – 9:00 PM
  • Tuesday 8:00 AM – 9:00 PM
  • Wednesday 8:00 AM – 9:00 PM
  • Thursday 8:00 AM – 9:00 PM
  • Friday 8:00 AM – 9:00 PM
  • Saturday 8:00 AM – 6:00 PM
  • Sunday 9:00 AM – 6:00 PM
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Kroger Pharmacy
Kroger Pharmacy
Kroger Pharmacy
Kroger Pharmacy
Kroger Pharmacy
Kroger Pharmacy
Reviews
Julie Williams (09/09/2020)
Worse pharmacy ever. Personnel surly and terrible manners (except a few) Never answers their phone. Does not call to tell you medicine has to be ordered and will take days to get in. Only good thing is ease of bring in Kroger’s but my patience is wearing thin and will change.
James Poore (09/15/2020)
My doctor has sent in prescriptions electronically twice since I saw him 4 days ago. I have checked with the pharmacy and they say they don't have anything. He also sent 2 rxs at my request to Sam's Club and those were ready the same day at a cash price that was considerably less than Kroger charges me using my insurance. I am a retired pharmacist and have found that Sam's often have lower prices, sometimes over $100 less using my Sam's Plus membership card than Kroger charges using Medicare Part D. If you try to call in you better not be in a hurry since they do not answer their phones or will pick up and put on hold for long periods at a time. I have sympathy for the staff at the store level because they are short handed and I am sure they must be stressed to the max. Your upper management had better take note of this issue before their business drops off. When Part D rolls around this year I will pay more just to avoid using this pharmacy.
Krystyn Chase (10/13/2020)
Worst pharmacy in the east end. Do yourself a favor and save some time and hassle and go ANYWHERE else. Rude staff. Always busy. LONGGG wait time every single time. Horrible.
Graham Cull (06/09/2020)
Literally every time I pick a prescription up there is a new problem. The attitudes you get from the pharmacy staff accompanying these new problems makes it even worse. My wife and I literally hit our last straw this time when they blamed us for having two different accounts in their computer. Truly inept.
Stephanie Stavropoulos (05/19/2020)
Truly an awful experience picking up prescriptions here on a regular basis. We kept thinking it was a fluke- but they consistently make getting prescriptions a hassle. They never seem to check messages left by our Dr’s, they say they’re waiting on Prior Auths when we find they actually aren’t- and on top of it all, when they do make a mistake that delays you getting your medicine, instead of being apologetic they act as though you’ve inconvenienced them and wasted their time. They’re unapologetically slow and inefficient. We won’t make the mistake of going back.
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