Compound Care Pharmacy

Staff members can get snippy about being asked to do anything out of the ordinary, and the pharmacy will drop you as a patient without filling your meds and with no warning.nnIf you have primary and secondary insurance, they will only bill the primary and will repeatedly try to charge you the balance instead of submitting to the secondary. They will do this over and over and then act like you are being unreasonable if you ask them to run it through both insurances. This will happen every time you pick up medications for months. They will then label you as a problem patient because they had to do extra work, and weren’t able to collect money from you instead of insurance.nnThey will make sure to let you know that they are doing you a “favor” because they are “losing money” on refilling your meds, despite receiving hundreds to thousands of dollars in private insurance reimbursements every month.nnIf you run out of medication a day or two early (because you are drawing them up in syringes for a g-tube, and some medication won’t come out of the tip of the syringe), they will rudely accuse you of “fraud” when you ask for a refill.nnIf you will be traveling ahead of a planned move, and ask for a vacation refill, this is a mind blower that will get you dropped as a patient.nnThey will first pretend that they’ve never heard of a vacation refill (hard to believe).nThey will then tell you that you need to contact your insurance, and can ask for a vacation refill closer to your travel date (Reasonable).nnWhen insurance tells you they won’t cover vacation refills, and you ask the pharmacy what a vacation refill will cost if insurance doesn’t cover it, they will complain about how much work it is to find out, but will offer to have someone call you back with the information.nWhen someone finally calls you back two business days later, they will not have any price information for you, but will instead again tell you how much work it is to find out.nnThey will then tell you to fill your meds while you are traveling, which is difficult for compounded medications while traveling somewhere you don’t have established care.nnThe worst thing you could possibly do as a patient would be to tell them that you have an upcoming move and will eventually be losing one of your insurance coverages as a result. At this point, they will immediately drop you as a patient (leaving your requested refills unfilled), forcing you to transfer your prescriptions and get established with a new pharmacy, just before traveling, and shortly before your move.nnYou may have better luck if your prescription needs and insurance coverage are completely typical. But if you have anything out of the ordinary, if you don’t want to be charged money that insurance will cover, if you ever plan on traveling or moving, or if you don’t want to be left in the lurch at the most inconvenient time possible, I would recommend going somewhere else.

The staff is always very helpful and very courteous most of the time.

This pharmacy is beyond awesome! The male pharmacist went beyond what is normally expected. For the past 2 years i used a different compounding pharmacy. It's so nice to be back with this one. They are so helpful.

Always attentive to what I need and helping me find what I’m looking for. Very friendly service!

Excellent service! They go above and beyond to meet the needs of their customers!