Diamond Auto Spa

Great friendly services. Bought a car that was very much neglected had mod on the floors and sticky everything. Looks brand new on the inside now love this place.

Staff always friendly and on the spot. Fair prices

Only place open on Sundays for an oil change in Gainesville! Also great prices/service. They were upfront on everything and didn't upcharge me once. They even talked me out of spending more that I didn't need to. I WILL BE BACK!

I tip big and make every effort to brag on good service. I am also not afraid to voice my dissatisfaction when necessary, especially when I am treated with disrespect when discreetly trying to address an issue. That said, after the way the rude cashier spoke to me just now when I asked why we were being charged one price for an item that was clearly advertised for a lower price, I have no plans to spend another dime for products or services at at Diamond Auto Spa & Lube on Thompson Bridge Rd ud83dude21 They just lost a long time customer over $0.20 not because of the money, but because of the poor customer service. End rant.

Cutting Corners and Dishonest WorknnI really don’t make reviews like this, but I was incredibly unhappy with my service.nnThe short story is I paid for some repairs, a full service synthetic oil change, and an upgraded car wash. When I picked up my car the battery had been drained and needed a jump start, the interior was still dirty, and it became clear many of the services were skipped over.nnWe originally discussed a $25 refund because they drained my battery, and I wasn’t real happy with the car wash. (I paid $20 extra for detail work inside too). I went back to get the refund, and they offered me a coupon for a free car wash instead.nnI explained that the battery was my main issue, and the wash was secondary. My car was turning over fine when it arrived. They reported no issues with the battery to me when they called to update me on all the other work I “needed” after the service. It then needed a jump start because during the washing they left the headlights and heat on blast with the doors open.nnWe then had a discussion about how they tested the battery during the service and it was fine, it would recharge. Great, but I still felt it was not ok that they drained it like that. They responded that this happens when batteries are old and need to be replaced. (Sidebar while we called O’Reilly auto parts to verify that my battery is indeed 2 months passed warranty and they wouldn’t replace it). I then felt it was strange that my battery was simultaneously “fine” while also being in need of replacement. And if it tested fine in the maintenance department, why did it die in the time it took to wash?nnIt was apparent to me that they hadn’t tested my battery like they said they did. Yet they insisted on doubling down on the assertion that they were blameless and owed me no refund. They did however offer to change my battery at cost for $110. I asked if they would assume part of that cost, and they refused.nnI didn’t feel that I could even trust their services at this point, because if they cut corners on the battery test, what else did they cut corners on.nnDid they actually replace my air filter? Because they claimed to have done that 6 months ago too, yet this time it was “black”.nnDid they check my fluids? Because the caps were untouched and dusty.nnDid they really use synthetic oil?nnEither way, they refused to make it right, and doubled down on service that I found to be shotty at best.nnPlease keep in mind that I thought $25 was fair at first to help go towards a battery replacement and unsatisfactory service.