Shiny Shell Car Wash

I have used this place a number of times. It’s always a long wait, but I had been pleased with the results until yesterday. So, at the automated pay area- someone is there now to charge you for a higher price that’s not listed on the menu. Next, after the car goes through the wash, is the interior cleaning and vacuuming- or lack of. Only one side of the car had the tire shine on the two tires. The inside had not been wiped down at all- nor where the inside of the windows cleaned. They did not wipe down the dashboard nor steering wheel... nor the door or gear shift all they did was vacuum for $35... and put tire shine on two wheels. Wait... there’s more... so to top everything off- under the passenger side seat cover, (which both seat covers- drivers and passengers were off the seat partially .. I have no idea why) ... was 2 damp drying towels under the portable seat cushion... thankfully... as of now, I don’t see a stain... needless to say.... I will not be back... but giving that type of service... they will not be in business long

Was my first visit here today and unfortunately it was disappointing. I payed up for service ($30) in hopes that my vehicle would be much cleaner than what I can do myself at the 3 minute car wash down the street. That was not the case. I looked out to check on the status and they hadn’t gotten to it yet. That’s fine. I’m patient. About 10 minutes later they came in and said it was finished and pulled to the side. I tip the gentleman and proceeded to my vehicle when I noticed the rear bumper wasn’t touched. I pointed it out and he wiped it down immediately. I then seen something sticky on the side of truck and began wiping it myself and he took his cloth and it came right off. I said thanks and left the area. Pulled next door in a parking lot because I noticed how bad of a job they done cleaning the windshield. I had window cleaner in the truck so I began to clean it more thoroughly while the sun was coming through. As I walked around the truck, the wheels had brake dust on them from what the car wash machine couldn’t get. I know they noticed it because they shined the tires up but yet failed to wipe them down. I made it home and the more I re-cleaned the inside and out the more I became disappointed. Not mad but just let down. I write this review (I normally never do unless it’s positive) in hopes that it will better the business practices at this location. Training is key and if you don’t know your weaknesses, you can’t get stronger. After spending 45 minutes on my vehicle, I’m now satisfied with the results (bummed arm and all) but I can say with confidence, I will not be a repeat customer. Best regards.

Today was my first time visiting this location. And I have to say my experience was great from beginning to end. My car was finished in less than 30 minutes. Thank you again for the wonderful service. Highly recommend.

I have always wondered WHY this place was always PACKED! The young men that detailed my car were so professional and polite. They really made me feel so welcome. Luckily I came on Monday at 10am, so it wasn't that busy. I tipped them both $5 and I let the manager know as well. The young men were, Mike & Chandler! Ms. Joanne also helped me navigate the pricing. I highly recommend this please, just make sure you get there EARLY!!

Before getting service I advised one of the employees It was my first visit but prior to the name change from cactus to shiny shell my experience was poor and not Worth the money spent he didn’t comment basically looked like why is that his problem none the less I purchased a ultra platinum 35.00 I think that’s the name and long story short to say I won’t be back I don’t like paying for a service just to pay somebody because it’s their source of income I have the worst looking rear window none of the fingerprints etc was removed there’s a glare like oil was on the rag used to clean the vacuuming was HORRIBLE I told the cleaners before hand hey it’s a mess I have toddlers And that i would tip him and her. Before pulling off I inspected the vehicle and contemplated on the tip I couldn’t even pull myself to tip five dollars that’s how bad the cleaning was.........nnIn reply Thanks for the response but i wont be back Thank you