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Quick Lane at Oxmoor Ford Lincoln

100 Oxmoor Ln, Louisville, KY 40222, USA
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Detailed Information
Openning hours
  • Monday 7:00 AM – 7:00 PM
  • Tuesday 7:00 AM – 7:00 PM
  • Wednesday 7:00 AM – 7:00 PM
  • Thursday 7:00 AM – 7:00 PM
  • Friday 7:00 AM – 7:00 PM
  • Saturday 8:00 AM – 4:00 PM
  • Sunday Closed
Photos
Quick Lane at Oxmoor Ford Lincoln
Quick Lane at Oxmoor Ford Lincoln
Quick Lane at Oxmoor Ford Lincoln
Quick Lane at Oxmoor Ford Lincoln
Quick Lane at Oxmoor Ford Lincoln
Quick Lane at Oxmoor Ford Lincoln
Reviews
Jeremiah Hall (02/03/2020)
As per usual, the customer service is severley lacking at best. 2 times did I stand around at the service desk area trying to get help (first when I showed up and second to collect my car) with not so much as a 'Hello' or 'Good Morning, I'll be right with you'.. literally anything. I'm sure they did a fine job with my car, and that's fine for a 2 hour turn around for some oil and tire rotation, but there needs to be some standard of customer service in the area.nMaybe its just old white guy syndrome.
Keefe Ammons (04/09/2019)
Terrible experience. I brought my car in for the scheduled 1:30 time for an OIL CHANGE and tires rotated. I did not leave until 4 PM! Once I thought it was time to leave I was brought a list of “suggested repairs” full of greatly overpriced jobs on the car (my step father is a licensed mechanic in Chicago btw). Once I was actually able to leave, I got a low tire pressure notification on the system of my vehicle. I have NEVER had any alerts since I have had the car. Do not go here, you will not the “dealership experience” you are looking for.
Chris Fuelling (07/31/2018)
Drove from another county because the local Ford dealership didn’t offer Express Lane Service. When I arrived, they told me it would be a 2 hour wait! According to Ford, it’s an Express Lane Service with no appointment needed! After reading Oxmoor Ford’s reviews, I’m glad Bill Collins Ford was able to get me in quickly!
Chase Hazelbaker (01/06/2020)
Nothing quick about it. 2.5 hours for an oil change with an appointment.
Ugh tired (04/10/2019)
Called April 9 to get safety recall repair done and was told the only offer shutter accomdations within 15 miles and don't offer any other accomdations. Extremely disappointing that they don't honor Ford's statement for loaner or rental while repair is being done and you have to come multiple times first for a Vin check then once again when they receive the part when Ford's states they don't won't you to continue driving the defective product and will provide reasonable accomdations until parts were available.
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