Terminix

Technician was great! It's the 800# where the service seems to drop. Any time we have called, we never hear back. During the termite inspection, we had 4 appointments with no shows. This wasn't the fault of the technician, it was the call center who never relayed the message to anyone. They are lucky we gave them a 5th chance. We call our old service rep to get anything scheduled as we never have any luck with the 800# following through.

On January 3rd of 2021 we reported Rodent issues to Terminix. It took them a week to come out and evaluate. At which time they said they didn't see any activity. They were scheduled to come back out to set traps within the next 12 days. We found droppings in our kitchen which proved we were correct about the rodent issues. They came back out and set some initial traps but did not inspect the house for entry points or seal off any holes. We saw more activity and called again to get them back out. They came out for a 3rd time and noticed all kinds of entry points inside and outside into our home the rats had created. It took them another week to come out and seal off all of the holes. When they did come back they spent a full day on the inside and outside of our home sealing holes. After 10 days they were set to come bank and see the progress. We were still seeing activity so we called again. They never came back 10 days later like they said they would so we called and epressed our progress and concerns. It took another 10 days to get them out to the house. They then noticed new entry points and decided they needed to be sealed. But what do you know they have to wait a whole 12 days to get someone to come with them and seal it up. The only reason we are still dealing with terminix is because my landlord spends an exorbitant amount of money for a policy with them incase something like this happens. Clearly they have failed to do the job they have been paid for. There is absolutely NO urgency behind this company. It has been a total of 67 days and they have made little if any progress. How are they ever going to make any progress if they cannot seal of entry points when they find them and have to wait a whole 12 days to get back and seal them? HORRIBLE service!! Please do not waste your time or money with this company on rodent control. The techs are very nice and it seems they are understaffed but they get paid enough money to hire more people.

Removed spider webs to impede entry to my home and brought to my attention problem areas. Such as shrubbery to close to my home providing possible access.

Chris M. was great! Very thorough and communicated really well throughout the process.

Used Terminex service in SC for years. Moved to Georgia this year and I will have to say I am very pleased with the way things are done here! Tom was very thorough and provided a detailed report, with pictures. He was very caring about our family needs and the safety of our family, including our fur babies, with the product. Definitely recommending this company and technician!