Verizon Authorized Retailer – GoWireless

Ashley did a great job activating new phone for my son. There was a slight issue and she quickly called Apple support to get the matter resolved. She took the time to go the extra step. We left very satisfied and happy with this store and the service provided! Much better service than the corporate store up the street. We will be back.

Oct 5 2020nDJ sold me a upgrade on my phone and I was to get $400.00 off the new phone for trading in my existing phone .He said my bill would show the $400.00 then take it right back off for a “ 0 “ bal. Note I paid for the phone in full in the store. That not what happen the $400 was setup as Installment finance for 24 months and they give $16.82 credit each month toward it. Now I’m locked in with them for 24 month. DJ also add @17.00 month insurance that has @199. 00 deductible that I didn’t ask for. I would not have bought this phone had I known this. GoWireLess like the way DJ work because he is still there. I’m make Verizion aware of this and also BBB .Only shop a Verizon Corp. store.nDON’T BE DJ NEXT

Went in today to upgrade to a Note Ultra, I was greeted first thing by the store manager DJ. Very knowledgeable gentleman! Very rare for someone to work in a place and ACTUALLY know the product. Keep up the good work DJ and thank you.

Posted on behalf of my husband.nnDO NOT USE THIS STORE!nThis is the Verizon store located at 930 Morgan’s Corner in Pooler.nnMy mother-in-law is in her mid-60s. She is a Verizon customer and recently went to this store to have an older iPhone swapped to a newer model. She was greeted by the store manager, DJ, who agreed to assist her. After explaining why she was there, DJ informed her there would be a $20 fee, and she could only pay in cash. My mother-in-law thought that was weird because in front of both cash registers were signage that stated, “NO CASH PAYMENTS.” My mother-in-law made a note of the sign to DJ, who informed her the sign was meant for large transactions only. Believing him, my mother-in-law gave DJ a $20 bill, which she noted he placed in the cash register. After a short period, DJ swapped the phones, and my mother-in-law left.nnAfter telling me the story, I felt like something was not right. I went to the store, took a photo of the signage stating no cash payments were allowed. While there, I attempted to speak with a manager but opted not to after learning DJ was the store manager.nnI made contact with a Verizon representative who took my complaint over the phone, ensured me an internal investigation would be conducted, and that I would be contacted regarding the results of the investigation.nnYesterday, I learned during their investigation, and while reviewing video surveillance, they observed my mother-in-law and at least one additional person giving cash to DJ. I was also informed that DJ explained the cash he received was “tips” from the customers. If that was the case, then WHY did he placed the money in the register? Regardless, Verizon has a policy that states employees are not authorized to receive tips.nnNot being satisfied, I then spoke with Stephanie Hernandez in the human resources department for Verizon. After informing Ms. Hernandez the reason for my call, she seemed to get upset with my calling her and was more concerned with who gave me her contact information rather than hearing my complaint. Regarding the complaint, she would only say she could not comment on employee-related incidents.nnI understand that every company, business, and organization has a bad employee. What sets the organization apart from the bad employee is how the bad employee handled and how the issue was resolved. In this case, it would appear Verizon could care less about their customers, even in incidents where their employee is committing theft by deception. At no point in the internal investigation was my mother-in-law (victim) contacted. Had they done some, she would have noted she did NOT give DJ a “tip” and only gave him the cash because she believed there was a $20 fee for the service. Instead, Verizon opted to take the word of their employee who stole from their customer. Additionally, no one called my mother-in-law on behalf of Verizon to apologize to her, nor did she receive any reimbursement.nnMy mother-in-law could care less about losing $20. It’s the principle and the fact that Verizon is perfectly ok with their employees stealing from their customers. Keep in mind; no one gets caught their first time!

The manager dj told my grandma that it was a mandatory 20 dollars to swap phones and cash only. Even on the counter says cash only, she gave him the cash and he swapped phones. I went up there to see for my self and he said that it was a tip. Even though it’s against Verizon policy to accept tips. I would not recommend this place due to their shady management