Kroger Pharmacy

Count your pills, the machines they use are not accurate. I'm always short on my antidepressant.

I am not trusting of this Pharmacy anymore. They disregarded me and risked harming my family. I requested a specific item to be ordered for a loved one that can not be bought anywhere but Walmart or online. Ordering with the pharmacy was suppose to be next day arrival. However, a staff member made a mistake about the info of the product so they never ordered the product; I found out the following day. Instead of being caring and professional by admitting the truth they lied to my face with a smile, mockery, and told a lie about not being able to sell it to me because it was not put into their system. The next day they kept the lie going; either this day or the following day they kept me on hold and said they did not have it because it was on back order. I pressed them for the truth. I was on hold so long that the phone answered itself and I overheard the truth. The employee did not take enough info for the item (Note: I handed the WIC Voucher to them to record the info), they did not care to ask me for the correct info on the phone or in person. (Note they called but I missed the call as I have a busy life. However, I showed up in person and they continued to lie.) The supervisor/boss decided to not purchase the items and not care about me nor my family. They put the phone back on hold. Once they picked up the phone they kept their lie. I decided to not confront their disgusting behavior. I waited and thought what to do during the next few hours. I confided in my mother and she went to the Pharmacy with me to order the required products. Whether I look 18 to them or not, respect is respect.nThe order of items was for my infant son who is lactose intolerant. He requires a special type of baby formula. There are only two types of formula for the brand we needed. No one in the pharmacy cared about why I could need what I ordered. Either way this brand is only for children so it gave them a hint.nI say this so others can be aware of the professionalism of this location. It has been around a month since this occured but this cannot just be forgotten. Others should be warned. Be careful and press them to do their jobs calmly.

Friendly staff timely service

Pharmacist early this morning was extremely and I mean EXTREMELY rude. I’ve never written a bad review before but she was so rude it felt necessary. I rang the bell once to just make sure someone knew I was there and she turned around and rudely held her finger up at me as if I was annoying her by pressing the button a single time. Then when she came over to me she continued not to be kind or smile. Maybe she’s having a rough day but that’s not how you treat consumers. Especially at a pharmacy where they’re picking up medication ? Hope she has a better day tomorrow.

Great team of employees in the pharmacy. They have always been quick and friendly. Pharmacist seems very caring and helpful! Thanks all!!