Imaging Center

Ok where do I start this is my 2nd appointment that I woke up early to get there in time. This time had to be there at 6:30am in the morning got there on time just to be told I would either have to reschedule or come back at 8:00am because they forgot to get authorization from my insurance company which they told me they would the last time I went there and could not get seem because of the same problem. This is totally unacceptable showed no kind of sympathy that I had to wake up at 5:30am to get there in time for my appointment just either reschedule or come back at 8am. And on top of everything they don’t even know if the Machine that does the CT scan is working or not. WOW I’m a lost for words.

Awful customer service...nNo return calls then rude staff who knows nothing about customer service or common courtesy of a call back! Maureen called herself the office manager but could not handle a simple question.nYou have no business conducting a office in Wellington if you can’t delivery proper business etiquette.nThat’s just 101 business. ...then had the gall to ask for a $20. Charge for a duplicate disc... really?

I dislike places that take an appointment and then have no respect for it. My 2 appointments were at 9:15, I was there at 9:00 Did not get seen for first one until 10:00 and after complaining at 11:00 did not get out until noon. Your time is not important there. Friendly enough staff but seem to be in no hurry, with a waiting room full of people

My mom did a walk-in CXR, everything was done in about 30mins or less. Nothing fancy, front desk did their job, getting people signed in, filled out forms, then called for the imaging process. And that's it.