Kay Jewelers

Anthony did a great job helping me pick out my wedding ring upgrade. However Sue has the worst customer service skills that I’ve ever seen. She is rude, condescending and very impatient. From the time I walked in to pick up my ring after getting it resized she was not helpful and seemed to be more concerned with customers that came after me. I will NEVER come back to this store and I suggest you find another Kays branch such as the Florida Mall where I purchased my first ring seven years ago. Mildred please work on your staffs customer service skills.

They don’t test metals even though they are a jewelry shop? Turned me down real quick just like the phony jeweler in the middle of the mall. (Down stairs by the food court) Lady had an attitude 1 star

I’m a small business owner and have Spent thousands of dollars on multiple things with the Kay store, as a company they are great with their product, However their management and leadership at that particular store at the Altamonte mall is sickening. I had an experience tonight that was something to make you want to shop online and this is the second time it’s happened with her. I walked in to purchase 4 watches for managers of my business and initially she tried helping me but I noticed her from a negative experience helping me before and simply said I’d like to wait for someone else. At that time Alex, a rep was helping another lady with a ring and it was closing on a Sunday night. They are having a 25% off sale at the time and the lady Alex is helping was told from Mildred, sale ends tonight to basically buy or get out. The lady left. Where I had not wanted to do business with Mildred because of how she treats customers and me personally before I asked Alex to help me, Alex was great and was in process of selling me all 4 watches and Mildred came over upset I wanted to work with Alex and started screaming at me and my wife about random things @kayjewlers this happened 12/6/2020 Sunday night if you like to pull tape. She then proceeded to tell Alex as I was buying the watches the discount does not apply to us, Alex did not understand why and was very apologetic even though she did nothing wrong at that point we left and did not purchase anything. I’d hope the team at Kay would really evaluate Mildred, she’s not an good example of a leader, manager or even a decent person and has at least lost me as a customer. I can’t imagine how many other people she disgusts that go in there to buy things or even worse the poor people that have to work for her, btw only left one star cause when I tried to leave none and it would not allow me to leave post without at least one star

Placed a ring on layaway last year, making payments religiously. Even up into the beginning of Septemeber. When I went to make a payment this past week, I was informed by a woman in her late sixties that all layaway had been cancelled. I never received notice of this, and when she went to look up my name for my layaway she was unable to find my name. She kept repeating herself that I would get my refund, with her attitude she picked up from the food court garbage. To which I responded that I absolutely would. After over an hour of her stinky tude, I step away to see if I could help find any receipt I may have had in my car. All of the sudden when I get back she was able to find me to properly give my refund. Then had the audacity to ask if I'd still like the buy the ring, of course I started cracking up thinking the older woman had to be kidding. She was not, I hope anyone that chooses to shop here enjoys dealing with extremely old hard of hearing service with trashcan attitudes.

My experience yesterday was amazing. Mildred and Sue made sure my hubby and I were taken care of. I had my heart set on this specific ring and Mildred said she wouldn’t let me leave outta there without getting this ring. I’m so happy and I’m thankful that I received such an amazing experience at this store. Mildred goes above and beyond, felt like I’ve known her for years the way she treated me! Felt like I met a friend forever ud83dudc9cud83dudc9cud83dudc9c