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PANDORA

451 E Altamonte Dr #1227, Altamonte Springs, FL 32701, USA
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Detailed Information
Openning hours
  • Monday 10:00 AM – 9:00 PM
  • Tuesday 10:00 AM – 9:00 PM
  • Wednesday 10:00 AM – 9:00 PM
  • Thursday 10:00 AM – 9:00 PM
  • Friday 10:00 AM – 9:00 PM
  • Saturday 10:00 AM – 9:00 PM
  • Sunday 12:00 – 6:00 PM
Photos
PANDORA
Reviews
Brianna Lohr (02/03/2021)
My boyfriend bought me a promise ring along with a band to go with it for Christmas. I wore it for 3 weeks and a stone fell out of the band for no reason. Clearly was sold a low quality ring considering I didn’t even have it for a month and it was not cheap. Went back to get it fixed and they refused to replace it because we didn’t have a receipt but did have bank statements and other proof of purchase. The store claims they can’t look up our info and was not very helpful. The ring is clearly still brand new and it literally came from that store. All companies keep records of purchases, with or without a receipt there’s always a way to look it up if it was purchased on a card. We will be contacting cooperate and we will not be giving Pandora any more business. Extremely disappointed and upset because this ring was a special gift and it’s ruined now because it’s missing a stone.nnUpdate: we called the cooperate office and whoever we spoke to at this location lied because they said they should have been able to do the return with or without the receipt because we purchased the ring at this location. They are having us send the ring in and they are replacing it since the store would not help me.
Janice Ruiz (04/02/2021)
The worst experience I ever had at a Pandora the store manager Robbin was really rude, rolling her eyes, being sarcastic and even telling us to go to another Pandora. We went there to exchange a ring which we were going to do and even buy another one. However, their system was down so we couldn’t do it that day. After that we went back in a couple of weeks. The manager said she was not going to do it and did not even tried to help us. Even tho she said she remembered us. One of the employees wanted to help and she did not let her.
Tom Hill (12/08/2020)
Great store and staff. They limit customer access to one client per sales staff member. Be prepared to wait in line to view or purchase a selection. I visited on a Tuesday, 3 staff members, 3 customers. I was next in line and maybe 3 others behind. I knew what I wanted, made my purchase, maybe 10 minutes per shopper. They then sanitize the space before next customer goes in. Their protocol is good considering their store footprint is a small space.
Rob Santiago (04/06/2021)
awesome service by very knowledgeable associates. always a great shopping experience at this particular location. thanks ladies.
Susan Tibbals (12/24/2020)
After waiting in line over 1 hour to even enter the store, I was told that I could not exchange the bracelet that was given to me as a gift, because they never carried the item. Of course 2 other employees stated that they had that item in stock for a while. Manager Robin stated that they never carried it and could not exchange it for another item or give me a store credit. While I discovered that this store is a franchise on my visit there, I honestly do not understand why they could and would not exchange it or give a store credit. Robin also insinuated sarcastically that it was Christmas Eve and why would I wait until the last minute to shop. Well Robin I wasn’t shopping for a gift, I was exchanging a gift. My shopping had been completed over a month ago.nnCould someone help me understand why a Pandora Store cannot exchange a Pandora item? Especially when I had the receipt in hand! It could have been that old of a product since it was purchased November 17, 2020.
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