Zales

Lots of prompt attention from a friendly and knowledgeable sales lady, who really worked to help me find the right piece in a large selection. Fair pricing and a reasonable lifetime jewelry warranty. Nice gift bagging. This is a good place to shop for your better everyday real jewelry collection.

Alex my Salesman was a phenomenal help, not too pushy but let me know the selection and gave good advice. One of the Easiest purchases I ever made. The Jewerly is better than everyone elses.

I purchased my wedding band in March and that same day left it with Zales to get sized. They shut down a couple of weeks later due to COVID-19 (which is not their fault). I understand the need to keep customers and employees safe. So I booked a virtual appointment with the manager to figure out a way to get my wedding band after everything started opening up , since this location was one of the few that has still not opened up. When speaking to her the best thing she could do was ship me my ring from the repair shop. She told me I would have it within the week and be given a tracking number. I asked if I would have to sign for the package and she said NO I would just have to be home when it arrived (we are talking about a 1,200 dollar item with NO SECURITY MEASURES). My fiancee and I both work, but our complex does have a clubhouse where they can receive packages for us and hold them. She told me they couldn't do that to just track my package and try to be home when it arrives. It's been over a week and half and I have not received my ring OR a tracking number. I then booked another appointment to speak to her and was not called, so I booked another and was still not contacted. Frustrated because I'm supposed to be getting married soon and do not want to purchase another fake ring for picture after spending so much on my actual ring I tried to call customer service to get more information. When i called they kept saying there were high wait times, which is fine but they hung up on me while I was waiting by the phone. Then I call again and after waiting another HOUR and listening to how pearls are the stone of the month on a loop they HUNG UP ON ME AGAIN!!! WORST CUSTOMER SERVICE I'VE EXPERIENCED DURING THIS WHOLE WEDDING PROCESS. Wish I could give them zero stars. NO ONE HAS CONTACTED ME AND I HAVE NO IDEA WHERE MY RING IS OR WHEN I'M GETTING IT. Their virtual live chat is down and I don't know what to do. If you are newly engaged DO NOT shop here, there are friendlier places that believe in customer service and now I have to get married WITHOUT my ring (WHAT WAS THE POINT IN BUYING IT). I understand that there is a pandemic and I sympathize but please do not tell me you're going to do something and then NOT do it or leave me in the dark. I would MUCH RATHER PREFER to be told we don't know when or what is going on, rather than be given false promises or being kept IN THE DARK.

Spent thousands on a ring and went back to get it sized and the sales associate had no idea what she was doing. On top of that she laid out a bunch of receipts that had the price of the ring right in front my fiancee! Didn't even think to ask if I wanted her to see. Will never go back here.

Mary Ann, was wonderful in assisting me, very friendly, and very professional, really knowledgeable about her occupationud83dudc4dud83cudffd