Colonial Behavioral Health

I have recently begun recieving care here and they have pleasantly surprised me in every way. Intake is rough and slightly unsympathetic but once I connected with my therapist, I knew I had found real help. They are not afraid to talk about hard topics, and are committed to helping you find the help you need.

TWnnI called on Friday because I was feeling the lowest I’ve felt in a long time and began having serious considerations of suicide. I finally decided it was time to get help for my PTSD and other issues and speak to someone. I want to stress, it was hard for me to make that call. No one answered and I left a voicemail.nnToday, I get a return call from a lady who was fishing to determine why I called and what I needed. First, she asked if I had a referral, and I told her, “I don’t need one with my insurance. My current doctor, [who doesn’t offer therapy services,] is also moving cities and they sent out a general recommendation for Colonial, but not a formal referral.” Then, she asked what I wanted from them. I was taken aback by the question. I wanted to answer, “I want help,” but instead I told her I wanted a new patient appointment because I’d like to talk with someone. I also need management for my ADHD and other conditions. I stressed that while I need management for medications, I’m interested in talking with someone for my other problems. I guess I made a mistake by leaving my “other problems” vague; I felt it’s not a front desk person’s need-to-know. Her tone was very reluctant the entire conversation. She couldn’t have made it plainer that they don’t want to see me.nnShe told me she recommends I talk to my insurance and see who they will send me to, because Colonial is only seeing people in crisis, and not those that just need medication. I informed her that I have PTSD and wanted someone to talk to, and if they’re only seeing people in crisis, I definitely considered myself one of them. She gave some unsympathetic “hmms” and I told her “thanks anyway” before hanging up. I wanted to tell her then what exactly what I was going through, but the last thing I need is her sending a squad to my house to have me committed.nnThankfully, I’m in a much better headspace today, despite that awful interaction. So, I will be taking her advice and going elsewhere to get the support I need. And you should, too. Overall, it was a very traumatic experience for someone who struggles to seek help to begin with. Don’t bother calling unless you have an “actual crisis.”

I found the therapist here to be very supportive and kind. When I had an issue with scheduling due to work they were more than happy to help me set up a new appointment. When I spoke to a psychiatrist it was rough for the first session but afterwords he did a lot to help me figure out what I needed.

This place seems to a very supportive place upon intake but when you make any mistakes as far as being late for your appointments or rescheduling your appointment or start to show any other problems, they will stereotype you. When you explain your problems with transportation or problems too may have in your personal life they will begin to try intimidate you after you try to become dependent on their program to help with your dependency on any addiction you may suffer with. It has caused me to look for another treatment center because they know they have discouraged me and all they care about is you doing things there way and that's the only way, without your personal input. Then they treat you like a lab rat because they are new to this type of treatment. I refuse to have a group of people just because they have degrees tell me what works for me instead of walking in my shoes then helping me with coping with my struggles and interagating me then making me feel like I'm trying to abuse the program. There personal opinion will discourage you because they don't mind telling you how they feel about you. I'm very disappointed and looking for another center.

It's all a money game with them. I would never recommend. Avoid at all costs.