Augusta Health Staunton Medical Associates

I really like my nurse practitioner and I did believe the receptionist are great. The only problem I have is that I can never get an appointment when needed. I've been referred to the walk-in clinics every time I need to see the doctor. The copay is much higher and I would feel more comfortable seeing my own doctor. This has gone on for years.

Augusta Health Staunton Medical Associates is fine as far as I can tell. Dr. Pitsilos is great. Susan Becker is great. It's a doctors office not a medical lab. As a doctor office, now owned by the monopoly of Augusta Health, there's some things they are restricted in doing. The people working there can't help that. I think they're helpful and interested in helping.

My gynecologist referred me to Dr. Degen of this group and made two calls to the office, with no reply, in order to set up an appointment for me. I also called once and left a voice mail that was never returned. While the care may be great, I guess I'll never know, because the office staff does not return calls from doctors offices or patients-to-be.

I recommend finding a doctor NOT associated with Augusta Health. Unless you want to pay to get partial medical care for Full Price. I put it this way because Augusta Health has tied the hands of their physicians by implicating a bunch of restrictions on things your doctor SHOULD be able to use their judgement and education to decide. Policy makers, who did not earn a doctorate, have implicated CDC guidelines in a way that is harmful to patients, especially those who depend on pain managing medications for any quality of life. Pitsilos is NOT an advocate for her patients in pain, and I hope to save others from what I had to experience here.

DO NOT go here!!! Terrible service and most unprofessional place I have been to. Wouldn't do lab for Diabetic patient who needed it for his Endicronologist appointment and instead said he had to make an appointment even though there was standing order to do lab work since he was diabetic. Going after that almighty $$$$$