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Lookout Credit Union

202 W Alameda Rd, Pocatello, ID 83201, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 6:00 PM
  • Tuesday 9:00 AM – 6:00 PM
  • Wednesday 9:00 AM – 6:00 PM
  • Thursday 9:00 AM – 6:00 PM
  • Friday 9:00 AM – 6:00 PM
  • Saturday 8:00 AM – 2:00 PM
  • Sunday Closed
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Lookout Credit Union
Lookout Credit Union
Lookout Credit Union
Reviews
Bitanya Tsegaw (03/10/2021)
I spoke a guy on the phone regarding getting my card on priority mail & it turn out to be they mailed it as normal. They used to have a good customer service but I don't see that anymore. If you leave Pocatello I highly recommend getting a local bank right away else you will get a lay back response.
Richie Turnbeaugh (03/01/2021)
ISU Credit union was excellent. Lookout credit union has been terrible. I’m not sure how a name change could affect service so badly but it has. I spoke with a lady on the phone regarding some questions I had with my account and I was frankly not impressed with how she handled and addressed my concerns as a client.
Nathan Johns (02/11/2021)
The refinance process was a nightmare.nNo communication, no updates during the process! At one point I was told they had never even talked to me, even though we had talked twice at that point. When I asked what was taking so long I got the sigh on the phone along with an explanation about how their staff was out didn't the holiday season.nOther experiences/lenders with refinancing, they asked me a preference for title closing company. With ISU I was told they rotate it amongst title companies.nnA disappointing experience.
Rhett Downing (08/15/2020)
We moved here years ago not knowing anyone and having not the best credit in the world. They helped us to get back on our feet and treated us very well. I have no complaints whatsoever and will not go anywhere else.
Blake Andrew (08/28/2020)
If you’re into credit unions that don’t reply to you while you’re going through a mortgage process with them, or don’t return your messages when applying for a loan, then this is the place for you! Stay clear. They have better things to do than treat their customers well.
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