Sandpoint Family Health Center

I am sure their physicians are great. I decided to cancel my visit after they requested my health information in a way that violated HIPPA rules and would have put my personal information, including my social security number at risk. This gives me serious doubts about the integrity and security of their patient data they are entrusted and required to keep secure.

We love Sandpoint Family Health Center! Our entire family is seen here and we love the staff and doctors.

I’ve been there twice and everyone is supper nice!

Our family's been going to FHC for over 20 years. The doctors take their time with us, listen, and have always given us quality care (nurses and office staff too!)

This review is in regards to the medical records department. We have a mutual patient and I had faxed over a signed records release to receive records for the patient for their appointment today. I called to double check that we can have the records faxed over as soon as possible and to confirm I am having a form sent over with the patient's consent. I talked to a delightful woman by the name of Tina who was very willing to help out and confirmed that as long as we have a records request faxing over that if the patient called to give verbal consent to send over the records to our clinic (the ordering physician) then that would be acceptable. I then had the patient call their facility and was not able to get someone on the line but left a message to release her blood work. I waited a while but the appointment was approaching so I called again and this time got a hold of a man who I explained the situation to and he told me that I need to send a records request and disregarded the fact that I had said I sent it twice and already talked to someone about it who told me to have the patient call. He then put me on hold and a woman named KAREN picked up who I then re-explained the whole situation and she was extremely rude but thankfully sent over the records but as I was in mid sentence to confirm the fax number she hung up on me abruptly and spoke in a rude demeanor the entire time we are on the phone. I do not know if this was a separate medical records department or the people at the front desk but this is not the environment I would ever want to be in if I were ever to become a patient at the Family Health Center.