Greyhound Bus Terminal

I had been robbed at washington station MTS trolley station. My greyhound ticket was in my bag that got taken. I went to this station and told them what had happened. They said come back tomorrow when your bus is scheduled to leave and if someone tries to use the ticket I'll get it back or if this doesn't happen they'll print me a new ticket free of charge. I went there an hour before my bus was scheduled to leave and the supervisor lady just went ahead and cut me a new ticket. Very helpful lady didn't catch her name but she's a little hispanic lady with reddish brown hair. She was awesome.

I would give absolutely NO stars but they don't give that option. I boarded my 1rst Greyhound bus in Temecula California (disaster) then (I'm actually telling the very very short story of my trip from California to Ohio) as I was waiting way more hours than I was supposed to at the bus terminal in Phoenix Arizona it was even way worse than Temecula, I was lied to by Employees (Rocky was one that lied) there were drugs (pot and eadibles) people/passengers were smoking and eating while waiting to depart, actually every stop and bus Station people/passengers were smoking pot also smoking pot ON the buses while we were traveling on the road even after (only a couple of bus drivers) announced no smoking pot or drinking alcohol ON bus or they will be kicked off the bus) but EVERY bus except the bus that left from Temecula to San Bernadino were all filled with people smoking pot on the buses in route and the bus drivers NEVER kicked any of them off and I know the bus drivers smelled the aroma of the pot because it was always very strong smelling as we traveled. At every stop and at every bus station passengers would smoke pot (not only on the buses as we traveled) when we got off every time we would stop to eat or just have a little break. I will NEVER ride with Greyhound bus line ever again!!!!! I was traveling alone and so very scared and stressed out. It is obviously unsafe to travel with this Bus Line because of the drug use on and off the buses also come to find out, (truth be told from the SUPERVISOR in the FLAGSTAFF bus Station, the only employee working this Station) told me and other passengers whom had asked/complained about the reasons why the Phoenix bus was almost 6 hours late , he said that the bus that was supposed to pick us up (me and several other passengers coming from Phoenix into this FLAGSTAFF bus Station) was stopped at a check point and the police found 3 pounds of cocaine in an Amazon packaged box in the luggage area under that bus. If I would have known Greyhound allows drugs and drug use on their buses I would have NEVER traveled and risked my life with this bus company . I left on January 9,2021 was supposed to get to Dayton Ohio on the 11th of January 2021 but because of the drug bust on the Phoenix bus I didn't get to Ohio until the 12th of January 2021. I called (customer service) for a refund while at the Phoenix bus station with no resolution and they didn't care really so I've been trying still to this day, January 22,2021, to get a full refund with obviously no resolutions to all of my issues in phone complaints and in emails also written letters so who knows maybe I'll just have to hire an attorney to take them to court because of putting my life in danger and putting me through so much and obviously they do not care about anything (especially drug related issues on their buses) so that is my next step if I still get this issue among other things they did and put me through swept under the rug. I'm furious that someone/company that has control over passengers lives would do and be something totally opposite in which they say they are. To me the Greyhound Bus Lines are drug traffickers and don't give a hoot who's on their buses as long as they get their precious money. NEVER riding Greyhound again, ...Theresa

The bus terminal was closed by the time I arrived in San Diego. But the staff that was on the clock we're very courteous and helpful with directions for me to get to my final destination in San Diego.

Clean Terminal, Security On Site , Reasonable Pricing.Plenty Of Parking.n(Parking Lots)nI would not leave your car or valuables over night.nWalking Distance to the MTS Trolley or Bus.

Not very crowded. Surrounded by homeless and always dirty