RAGS

I used to LOVE rags. It was all my baby would wear. However the quality and customer service has steadily declined while the prices continue to increase. I suspect the decline in quantity has a lot to do with out sourcing-there is no reason or excuse for the complete lack of customer service. Rags are sent with misprints and holes, orders are often cancelled-as of late without notifying the customer of the cancellation. Forget about reaching out to customer service for a resolution....Rather than apologizing and accepting responsibility the Rags team tries to pass the blame off on others (manufacturers, mail services, printers etc). There is no “I’m so sorry that happened, how can we make it right”. Rather one can expect an “oh well, the best we can do is offer a refund upon receiving the defective items”. Don’t even think about trying to leave a comment or review on social media-rather than addressing the many issues customers are experiencing the rags team would rather delete comments and turn off the option to leave a review. No, I’m not kidding-in fact I’m leaving this review here because just today (after a string of negative reviews)they disabled the option to leave a review effectively removing all reviews that have been left. Any comment left on their social media pages that is not positive is instantly deleted. Rags would rather try to silence their customers and pull the wool over the eyes of new customers than address and remedy their many problems. This is such a shame. Rachel used to have a great thing going, an awesome company with devoted followers. She’s effectively run it into the ground. Rags has lost my business-there are other actual small shops that care about quality and customer service that more deserving of my dollar than this sham of an operation.

I LOOOOVE Rags! They've been the only thing my now 5 year old daughter would wear since she was 5 months old. She's potty trained in them and she loves being able to choose her own outfit with Rags. They've truly made her more independent.

I love rags! So soft, comfortable, stylish and convenient! High quality products that are super unique and comfy!