Neighborhood Health Plan of Rhode Island

This insurance company is a joke. When I signed up initially I was paying $30.00 a week for my plan, suddenly and without warning it jumped to over $50.00 a week. I had to recently pay a $60.00 copay to see a doctor, and it was at the receptionists desk that I was informed my plan changed to $60.00 copays. A really great time to let me know about that change. And the frosting on the cake was when CVS called me to say the insurance wouldn't cover the prescription my doctor wrote for me, saying they, NHPRI, deemed it unnecessary.nnGuess the shareholders would rather have us peons suffer than get the basic medical necessities we need. I mean, if they allow me to get the medicine I need then they have to go to the Bahamas and not Bora Bora this year.

The female I spoke with was very professional, kind, and the call lasted about 10 minutes.nnI had just been on the phone with Health Source R I. and it was the complete opposite. Problems/questions unresolved.nnAnyway, this female did a fantastic job. I was in the mindset of spending another hour on the phone, dealing with another ignorant person. So I had to write this review in hopes her manager will see because, to my surprise, I received perfect customer service.nnShe provided me with a reference number (11749388).nnThank you

6 months of waiting for my membership info....still hasn't been processed. Called about 100 times over the last 6 months and they keep brushing me off and telling me it will be handled in 48 hours. At 8 months pregnant with no insurance information, even though they keep telling me that I am eligible, is absolutely ridiculous and no one should have to go through this. WORST COMPANY EVER!!!!!! Save yourself the aggrevation and don't deal with them!!

People on here complaining about their policy should really learn the healthcare and their out of pocket. 1. NHPRI does NOT have ANYTHING to do with your policy terming , that is HeathSource RI and the state . They state who you are assigned to and your coverage NOT Neighborhood. So for the people complaining about being terminated be mad that 1 you didn't do as HeathSource wanted or 2 HeathSource messed up your eligibility (no surprise there) Also for the exchange members, learn your out of pocket costs before going to the Dr and what out of pocket deducible and copays mean. Doctors can not bill you for MORE than what your policy states, so if your being balanced billed that is a problem with that doctors office . The insurance also can NOT tell a member what they pay a provider, they can only tell you what YOUR responsibility is.

My grandson recently was turned away from an OR appointment for oral surgery, at Fatima hospital. Fatima surgery center is the only OR in Rhode Island that pediatric dentists works with besides St. Joseph’s which is way overbooked. Spoke with Fatima hospital today, I am absolutely positive they are not to blame, apparently Saturday morning they were informed by NHC that they were no longer paying anything for children in the OR, and there are many children being left out in the cold!! All my grandson is left with is now turning to an office appointment to try and relieve his pain so he can eat again..... in which is being described to me as a highly traumatic procedure....... What ever the real reason for NHC problem with Fatima hospital, this NEVER should have been taken out on the children covered by them.... apparently they can careless about children..... TO ALL PARENTS.... if you are choosing which health insurance to choose please choose UNITED