Home United States Ohio Firefighters Community Credit Union | FFCCU

Firefighters Community Credit Union | FFCCU

4012 Erie St, Willoughby, OH 44094, USA

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Detailed Information

Place Types Bank
Address 4012 Erie St, Willoughby, OH 44094, USA
Coordinate 41.6422634,-81.4070199
Website https://www.ffcommunity.com/mortgage-refinance?utm_source=googl
Rating 2.7
Compound Code JHRV+W5 Willoughby, OH, USA

Openning hours

Monday Closed
Tuesday 8:00 AM – 4:00 PM
Wednesday 8:00 AM – 4:00 PM
Thursday 8:00 AM – 4:00 PM
Friday 8:00 AM – 4:00 PM
Saturday 8:30 AM – 12:30 PM
Sunday Closed

Photos

Firefighters Community Credit Union | FFCCU

Reviews

Ericka Haqqi (01/29/2021)

On 1/27/21 my husband drove from Richmond Hts to the Willoughby branch at 7am to use the ATM so that we would avoid an ATM fee. Even though the ATM was working, it would not allow him to withdraw money from our checking or savings account. So naturally, he got a balance inquiry to see if we had enough to cover the withdrawal (we had more than enough).He left, frustrated and then we realized we were charged a $.75 fee for the balance inquiry when we couldn't even access OUR MONEY. I called today 1/29/21 and spoke to Alicia who told me that it's OUR job to review their entire fee schedule to know when we're going to be charged and that there was nothing she could do about the fee. Yes, it's only $.75, however it was also my husband's time, gas, and the inconvenience that he couldn't even access OUR OWN MONEY (and yes we're FFCCU members and have been for YEARS) only to be told that it was our own fault for not knowing the fee schedule and nothing could be done about it. Terrible customer service and I'm definitely considering removing all 6 of our accounts and finding a better place to do business.

Londi M (01/25/2021)

All around Terrible experience.

Ben _ (09/25/2020)

I got what I needed done but it was the most impersonal experience I’ve ever had at any financial institution. I felt like an inconvenience. If you’ve ever had to deal with the clerks at the courthouse in Cleveland, it is the same experience.

CLE Electric (09/07/2019)

This bank is absolutely terrible do not do business with them. I’ve never had such difficulty accessing my own money from any of my other financial institutions. Closing my accounts absolutely terrible service !!!!

Jen Grubiss (09/18/2019)

Giving even 1 star is being nice. I have never been treated with such dissrepect. I have never met a group of such an unhelpful staff. I have been trying to close my dececed mother's account for MONTHS now, being treated as if I am a criminal. I understand confidentiality, however they are not even helpful. They were very uncompationate given the situation. Perhaps the people that I dealt with need to choose a different profession. I am completely discusted with the employee's at this branch. It is rediculous!

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