U.S. Bank Branch

I had a personal check from a family member and I did a mobile deposit. I always for years used their mobile app. I then got a email stating the funds would be available within 2 business days. I was totally cool with that. Then the next day I got an acceptance letter stating my full funds were in my account. Now this money was to be used for my bills since we just had a baby in January our family wanted to help. I then paid my bills after I saw that the check was completed in my account and I got that email. I then went to sleep for a few hours and woke up with a negative balance... I only spent a few hundred and the check was way more than that so I called into the bank. They told me that since I haven’t had a lot of money in my account that depositing a large check isn’t normal and they took the money back after they already released it to me. I spoke to a man named Bill who then told me there was nothing he could do for me after he told me he had the power to fix that and give me my funds back. He then told me and I quote “ your the one doing fraudulent activity depositing a check that large when u haven’t made much money in months.. maybe you should learn how to spend your money, we have had issues with you over drafting before. It’s common sense to know that a check takes time” then told me he doesn’t believe I got an email and that the funds were ever in my account. I started crying and asked for his boss and he refused and said he would pass my information on laughed at me and then hung up on me. I have never ever been treated with such disrespect in my life. I called back and the tellers were passing me around like it was a joke and kept sending me back to bill who kept bullying me. His boss eventually called me back and apparently she was under the impression that I got emotional and rude with him and that never happened. I cried after he said those mean hurtful things. She then released my funds helped me and then I told her the truth about what happened. She didn’t know the way he spoke to me. I hope he got in trouble. Lying to your boss and blaming a customer is one thing but bullying a woman who just had a baby and is struggling through the pandemic is another. If you go here don’t bother with him he is a child, a bully and a liar. I think their boss is amazing but I still am calling corporate and leaving this bank. I am so upset.

We applied for a house loan and they ran his credit ten times and has dropped his score over 100 points!!! Now there is absolutely no way we can get one in the near future and we were so close. Highly upset with this situation

my go to US bank location. always super friendly, even if i mess up on my deposit checks they always help me out and do it correctly. i have a light personal connection with some employees so i’m always happy to see them when i go.

Fantastic customer service, very friendly. They answered every question I had, and made my trip quick and easy.

Earlier this week I had a charge come out of my account that I didn’t authorize through Apple and it ended up making my account negative. Called Apple and said they would refund it. I called US Bank in Kroger of Delaware just to let them know and to see if they could stop the overdraft fee from going as well and all the gentlemen I talked to were very helpful and very sweet and understanding and told me to call back when the refund from Apple came in. So I called US Bank again and told them the money was back and the manager there told me I needed to call Apple support and have them refund the overdraft fee (already that didn’t make any sense bc apple doesn’t issue over draft fees) so I call Apple anyways and they said to me exactly what I was thinking that they aren’t able to do that bc they didn’t take that charge out of my account. I call US Bank, yet again, and told them what apple told me. I received Katie, the MANAGER at the location in the Delaware Kroger. Immediately from the start she was rude, interrupting me/wouldn’t let me say anything, scoffing, and laughing at me as I was talking to her from this whole process. She told me she could only refund me PART of the money. When I asked why she kept a saying it was my fault and kept referring it back to me and what I was doing. When I told her that I was told I’d get it refunded back to me once the money hit my account she was quick to refund all $36. Why she didn’t do this in the first place is beyond me. I hope I never have to deal with her again.