Map
Detailed Information
- Place Types Lodging
- Address 6020 Jefferson Dr, Independence, OH 44131, USA
- Coordinate 41.4017991,-81.6529682
- Website https://www.hilton.com/en/hotels/cleiphx-hampton-suites-clevela
- Rating 4.2
- Compound Code C82W+PR Independence, OH, USA
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
We stayed last week to visit Cleveland Clinic for an appointment presurgery. The rooms were great. Location is quiet and safe. We did get a great night of rest. The gentleman at the Front Desk was very kind and had recommended a place for dinner. The woman with the dark hair in the morning was not so friendly. We stood at the reception desk that morning to receive our breakfast and felt completely ignored as she went about her business on her computer. When she did finally acknowledge us, we felt as if we were a bother to her. Other than that odd interaction, we did like the hotel. We will be returning to Cleveland Clinic next month.
I travel all over the country. Hilton is one of my go to properties. But this one does not make the mark. The staff and maintenance folks are friendly and seem like they are doing their best with what they have. This is an older property as evident of the clogged tub/ toilet drains. My big concern was a breech last night. The police were all over the floors at 12:30-1:00 am searching for a driver who had fled the scene after crashing his vehicle at the front entrance. Luckily no property damage or personnel were compromised. The crazy thing was that the perpetrator was not found, and that he breached the hotel at a door that was supposed to be secured after hours.nManagers, I would hope that you are taking actions on this incident and ensure the security of your patrons. This property with Hilton needs to step up.
Overall The Stay Was Fine. Beds Were Comfortable And Very Clean, But The Service Was TERRIBLE And I Will NOT BE BACK. The Lady At The Front Desk Refused To Give Us Extra Towels & Wash Cloths. Also She Was Very Rude. The Water Cut Completely Off At 10am And We Were Not Informed About It At Check In. We Notified Her That Our Water Shut Completely Down And She Said That There Is Nothing She Can Do About It Because We Should’ve Been Informed About The Water Outage At Check In But We WEREN’T. She Was Very Rude To Us And Made Us Vacate The Premises And Refused To Let Us Speak With A Manager. Me And My Family Couldn’t Even Take Showers And Nothing Was Done About It. I Feel Completely Disrespected Because If We Would Have Known That There Would Be NO WATER Starting @10am, we would’ve got up earlier and took our showers and got dressed. The Problem Is We Were Completely Unaware And She Kept Saying She Didnt Care And That She Wasn't Gonna Do Anything About It. WORST EXPERIENCE EVER. I Don’t Recommend This Hotel To ANYBODY.
The hotel was very dirty. Upon check in the lobby had a really strong odor of cigarette smoke. Once we got to our room there were stains on the carpet and the pull out sofa. Once we pulled out the sofa the sheets had red stains all over them and there were not any extra pillows or blankets for the pullout. The bathroom had hair in the shower and there was random hairs in the king bed. The inside of the fridge was dirty. There was a very strong odor of Marijuana that was continuously coming in through the vents.nnI notified the front desk of all of the issues. We were switched into a different room. The 2nd room had stains all over the carpet and the pullout couch. There was also a strong cigarette smell in the room.nnWe were there for a hockey tournament and supposed to stay 3 nights. We left after 1 night and went to stay at a different hotel.nnThere were 12 families that were part of the tournament staying at the hotel. 4 different families checked out of the hotel due to the lack of cleanliness. There was broken glass on the floor, yet the room had the sticker seal across the door indicating it was clean. One room had stains all over the bed skirt. All of the rooms had a Marijuana smell. Another room had a brown streak on the wall that appeared to be poop smeared.
Staff was super nice, place was very clean, well stocked towels, good shower. Breakfast was decent, unfortunately with everything going on at the time I went they couldn't do the traditional Breakfast bar, but they supplied decent items at the desk
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