Visible Voice Books

After purchasing a less common book through this seller online for the price that THEY had advertised, the company cancelled my order 48 hours later because they said they sold the book to me too cheaply. Actually at first, they didn’t even give a reason. They just cancelled the order with no comment. After I reached out to them to find out what was going on, they advised me that they had advertised the wrong price in error. I could have bought from another seller for a similar price at the time that I chose to do business with Visible. After Visible cancelled my order, the other company had already sold the less than easy to find book that I was looking to buy. This is a highly untrustworthy seller. I will not attempt to buy from them again and suggest that all others use caution if you choose to do business with them. I would search for other sellers, if at all possible, first. There are many reputable book merchants who honor their word and uphold the agreements they make with their customers. Visible is not one.

Super cute little place with new and used books. Staff was kind and very helpful. Will be back soon.

Cute bookstore - the negative review is only for the brunch And browse. We were so excited about our 2 hour private session this AM as it seemed to be such a brilliant idea. However it turned out to be a disappointment:n1) staff there today was pretty cold and unwelcoming. When we arrived there’s no greeting and the only thing he said to us was we had the place to 11:30 am. I mentioned it was booked from 10-12. He said he needed time to clean for next client at 12. (We were totally ok with it but then why don’t you list your booking as 11:30 online or in the email confirmation rather than 12 everywhere?) So beware you won’t get the 2 hours you paid for.n2) We were offered 4 pastries (croissants) and told we can have coffee and up to 2 mimosa per person. Honestly the pastries were very average and we were never offered a refill on either beverage.n3) all above is not really a problem as we understand staff might want to leave us some privacy to browse the books until some guy, probably a friend/biz partner of his showed up and they started chatting very loudly. It was a tiny store and we were the only people and they knew we were there quietly reading. I used my not so subtle voice mentioning that “I couldn’t focus over their chatting” but either they were too loud and didn’t hear me or just totally ignored me. I was hoping they could just finish and leave but the chatting and laughing last at least 10-15 mins about their booking of music band etc. and I had to totally give up reading and started pacing.nnI found this very unprofessional and disrespectful - we paid 40$ Not to get the pastry we can get from a cafe for 10$ but for the quiet time to browse books; even public library requires whispering voice. The whole experience left a very bad taste and discouraged us from buying the books we liked.

Bit of a late one but this weekend, after a long drive, we stumbled upon this location whilst looking for things to do in Cleveland. Google Maps said it was open, the website said it was open, and it was indeed open.nnHowever, after walking in, we noticed a group of 4 finishing their meal and figured we’d just take a look around and possibly have some coffee after we’re done looking at the books. To our surprise, we were told that we are not allowed in the bookstore since it was reservation only. Yet, there was no posting on the walls, doors, website**, or even Google Maps to suggest that. We were told we can stay for a max of 10 minutes before having to leave because a group was coming in.nnIt really is a nice spot with some interesting book selection but the lack of communication and signage was unpleasant, especially during COVID-19 since many businesses laid out clear policies about store hours etc.nn**attached is a screenshot of their website as of Monday, August 17, 2020

It was a fun experience. Some interesting book choices and the pizza was yummy!