Bob Allen Chrysler-Dodge-Jeep-Ram-FIAT of Frankfort

Was quoted a price that was good through November 4th in an email. Came to the dealer on November 3rd and the dealer would not honor the price. Website still has the truck listed at the incentive price quoted. I also called before driving an hour and a half to ensure the truck was still there and the deal was still on. I would not recommend this dealernnAfter reviewing others comments this seems to be a common tactic

I shouldn't even give this company one star but I had too. I bought a car from a Richard Hayes at the Frankfort Bob Allen and he told us nothing was wrong with the car. He told us all it needed was a cap on the tire. We have had the car for two months and the aultanator is bad and we called Mr. Hayes and he told us there was nothing wrong with the car when we bought it and he didn't want to help nor take blame for selling us a limon. I don't recommend this company at all. I really don't understand how people can take advantage of good people like he did us. All this company wants is to sell cars and get that money. This is by far a horrible thing to do to people.

Always the service was thorough and friendly. They did a great job and always service with a smile.

Lacks professionalism and uses deceptive pricing tactics on website. In a phone call tries to tell me I should click on things to find more information. I hung up on the sales person because wasn't making the pricing right, just explaining discounts that should have been easily found. Attached photos are screen grabs of the sales persons emails and information showing difference between listed dealer price from their website and cargurus.com and actual dealer pricing. Give your actual price you are selling the vehicle for and not a price that includes all the discounts. Found two other reviews of this dealer mentioning truck pricing issues.

I do not recommend this dealership. I am a well educated, professional woman and I don’t like being lied to or having personal information given out to random strangers. To date, I have had 2 bad experiences with this dealership. You would think that I learned my lesson the first time but I guess not. My advice to anyone that is concerned about keeping their private information just that, private, I would not work with this dealership. They gave out my personal information to another customer who bought our trade-in. That is absolutely unacceptable! Their response to this was to deny it or make up a reason for why they were not responsible for doing so. When you purchase or trade in a vehicle, you sign paperwork stating that they will keep your information confidential and they did not honor this. Another experience I had with this dealership was earlier this year when they guaranteed me certain financing for a new vehicle before running my credit. After running my credit, they advised me that I did not qualify for the deal that they had originally promised me. Had I known that initially, I would have never let them run my credit. I don’t know what else to say other than this is not a respectful dealership and you have so many other options for a new or used vehicle. Trust my experiences and do not buy from this dealership unless you like being lied to and your personal information being given out to random individuals without your permission.