Thrive Appliance

Didn't know this little gem existed before today!! We're looking for a dryer after just buying a new washer last week. Ggrrrrrrrr!! Thrive Appliance is tucked away in a strip of businesses next to a school and we got there as school was out. Our story gets better as we found Thrive and were extremely well treated by the workers. They have all kinds of scratch and dent appliances that have really good prices. Please do some homework before you go, so you know what the big box stores are charging. We were pleasantly surprised and we're happy to recommend Thrive Appliance in Pleasant Grove, Utah. One of the workers said, "After working here, I'll never be able to buy an appliance at a big box store! If you take the time, the appliance you want will come into our building. You'll get what you want for a very good price. " I highly recommend Thrive Appliance and encourage you to save money (if you can wait a few weeks, please do it and if you can't wait, then you'll need to pay retail price and I realize that this happens to everyone at some point in life and it hurts the pocket book!!) by going to Thrive Appliance!! I'm not a family member or friend of the family and I'm not being paid to do this review.

I bought a washer and dryer for my new home from here. The owner was very helpful at the store in helping me figure out what I needed and it was easy to arrange delivery. Delivery went great. They came in, put in th appliances, ran a quick test on both of them and left. Unfortunately the first time I tried to use the washer, it began to leak everywhere! This was a Saturday morning and the owner helped me walk through a few basic possibilities then had me come down and pick out a new washer. They stood by their equipment, got it redelivered and installed and made sure things were right. I can't recommend this store, or the associated delivery company highly enough. This will always be my first stop for new appliances!

Wish I could have had a better experience, maybe people do find deals here but I just got a wild goose chase. Miscommunication abounded, it seemed they were unprepared for the sale. Tried contacting them the week prior to Labor Day via Facebook, their contact form, calling/leaving a message, AND texting. Wasn’t clear whether they were open or doing a promotion since the automatic phone message said they were closed on Mondays and I didn’t get a response until via text a couple of hours before their sale was over! I needed a very specific refrigerator plus shopping for whatever laundry set, and didn’t want to waste time if the fridge was not in stock. The text said they had 1 left and to get there ASAP. We arrived 20mins after receiving that message, and it was a waste of time. There was only ONE salesman for this big sale during an appliance shortage! He was courteous, but could neither locate the fridge I was told was there nor pull up any sales records to show they had sold it or if it existed at all. He could not answer questions because whoever was in charge of that had left (before the sale was over?), whoever had texted me was unknown and off-site—super blame game and unprofessional. There were too many people for him to adequately help anyone, many did not wear masks including him which was uncomfortable. Sold inventory was mixed in with the available ones, so trying to find something even if I had an ad to reference would have taken a while- and I stayed for 30mins with my family in the car. Left frustrated and angry from being tricked into walking into a sale rather than genuine products and service.

Amazing service and deals. Got a brand new washer for hundreds off because of a ding in the front. So happy we stumbled across them and saw all the great reviews before we paid 3x as much for the same machine elsewhere.

We were very happy with our experience here. The customer service was prompt and personable between Candace online and Matthew who helped us in store. The merchandise is what it is, scratched and dented, but worth the prices! We were skeptical at first seeing one of their products on FB marketplace. They test everything before placing it on the floor. Very highly recommend.