Kroger Pharmacy

Had a script filled here for 6 months I called to see when it would be ready. Called the day it was to be filled was told what time to pick my script up when I got there it wasn't ready then I got a phone call from the very rude pharmacist and was told they aren't going to fill my med so ridiculous !

kaylyn the pharmacy tech was rude the minute I called. I have a script that i refill monthly that is free due to the manufacturer of the product giving me a savings card. Have had this script filled for years. Got text yesterday my script was ready but showed me owing $35. I called this morning explained to Kaylyn that it is free with savings card that is in the system. She immediately got rude and said we tried it, it doesn't work and you need to call the company about it. Which I did and a very nice rep told me my savings card was totally active and that kroger needed to call their help line because the issue was kroger and not my card. So I called back and got kaylyn again and told her very nicely what the company said and she huffed and puffed and said hold on. She came back and said give me the help desk number they gave you which I did. She said when I get time I will call. I waited over an hour to call back to make sure it was all clear now and another person answered didn't identify themselves but I told them what was going on, they said kaylyn was on the phone but she asked her , Kaylyn said she was on hold for over 20 minutes and hung up and if I wanted to call I could but they were too busy and didn't have time. I am totally appalled at kaylyn attitude and lack of customer service. Very disappointing when I have been getting this script for at least 5 years or so. Kaylyn needs to learn some phone skills and customer service skills if she is going to work in this type of atmosphere. she doesn't even deserve one star!!nnSo I called my now regular pharmacy Walgreens and they were able to transfer the script and savings card and went thru the first time!! Bye bye kroger pharmacy thanks to kaylyn!!!

Dropped off 3 scripts 15 minutes before closing. I assumed they would be filled the next day. However,to my surprise they filled them in under 10 minutes!!

They said the prescription would be there today. My husband goes in to pick it up today, and they haven’t even ordered it yet. Ridiculous.

Great service